Programmer Analyst III - 530328

Pay Grade/Pay Range

Minimum: $68,500 - Midpoint: $89,100 (Salaried E11)

200721 - Enterprise Technology

Monday - Friday 8:00am to 5:00pm

Position is eligible for hybrid work subject to University policy.

The Programmer Analyst III designs, develops, supports, and codes moderate- to high-complexity software and hardware systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical applications. Develops processes and web applications. Creates workflows. Installs, customizes, supports, and creates integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus.

Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner.

This senior-level position is a part of the Departmental Application Support team, which primarily supports and develops processes within the Technolutions Slate CRM, as well as supporting OnGuard and other access control-related applications.

This team primarily helps to support the following campus partners:
Enrollment Management, Graduate School, Office of Teaching Innovation and Digital Education (OTIDE), Capstone Center for Student Success (CCSS), and Security Technologies.

This position is expected to be both the primary and secondary support person for various applications and processes. Additionally, this position is expected to act as a mentor and help train lower-level team members and be the technical lead on projects of low to moderate complexity.

Master's degree and two (2) years of IT programming experience; OR bachelor's degree and four (4) years of IT programming experience; OR associate's degree and six (6) years of IT experience to include four (4) years of IT programming; OR High school diploma or GED and eight (8) years of IT experience to include four (4) years of IT programming.

High level of experience supporting moderately complex systems and troubleshooting application issues. High level of experience with working with customers, gathering and analyzing requirements. Considerable experience with relational databases and ability writing and analyzing SQL queries and reports; preferably with Oracle, MS SQL, or MySQL; and ability to analyze table data structures and patterns in the data to gain insights. High level of experience with the creation and management of database objects including tables, triggers, indexes, and procedures and processes, including SSIS.

Substantial level of programming knowledge and ability, with languages such as C#, JavaScript, or SQL.

Additionally, in order to be successful, the applicant must have:
The ability to effectively communicate, both verbally and in writing, and work with customer groups and users of varying degrees of technical ability and understanding. The ability to manage work tasks using Atlassian JIRA tickets and follow through to completion. Have effective time management skills and ability to work on multiple projects simultaneously. Troubleshooting skills to independently learn of, analyze, track, and resolve issues.

The ability to implement departmental and critical third-party applications, analyzing installation and configuration documentation, to successfully install and take on support for an application.

High level of experience supporting or working with higher education and University of Alabama administrative applications and tools, such as Technolutions Slate, or similar CRM product, or OnGuard and access control applications. Base knowledge of managing Windows Server applications, including IIS management and configuration and a base knowledge of Linux commands. Knowledge of web development concepts, including experience with HTML, CSS, XML, JSON, Java script, MVC concepts, and web accessibility.

Experience with other programming concepts and tools including restful APIs; shell, Powershell, and Python…