Executive Director of Financial Aid Services

Executive Director of Financial Aid Services

The Executive Director of Financial Aid Services reports to the Vice President of Business and Fiscal Affairs and CFO. This position is responsible for the overall supervision and management of the Student Financial Aid Office to ensure compliance with federal and state regulations, and to meet the needs of the students. The Executive Director of Financial Aid Services provides overall leadership in establishing the philosophy and implementation of financial aid policies, procedures and programs;

completes all applications for funds; manages program funds; interprets rules and regulations governing student aid programs; completes state and federal reports; and represents the Student Financial Aid office to other University offices and outside agencies.

• Implement and improve student-centered service programs
• Maintain an up-to-date understanding of state, federal, and institutional regulations and assure compliance with the same
• Oversee the coordination and completion of reports for federal and state agencies, annual audits, and/or program reviews
• Oversee the receiving and disbursement of university, state, federal, and private financial aid funds
• Manage students’ communications to ensure that deadlines and important information are sent to students in a timely fashion
• Evaluate and update all information communicated on the department web page for accuracy, ease of search topics, and user-friendly reading and understanding
• Oversee the coordination and awarding of state, federal, private, and internally awarded Financial Aid
• Hire, train, supervise, and evaluate student financial service professionals and support staff
• Develop and manage the annual operating budget for the department
• Track athletic grant in aid program by sports
• Host financial literacy workshops (as appropriate) concerning financial aid assistance
• Work in collaboration with all campus departments, especially the Bursar’s Office, Admissions, and the Office of the registrar to provide quality service to students
• Provide leadership to promote and maintain integrity, accuracy, and timeliness in the delivery of financial aid to student
• Serve on the University’s Scholarship Committee assisting in the maintenance and reporting on scholarship budgets and awards and assisting with the development of awarding requirements, renewal criteria, selection, etc.
• Create and/or maintain a comprehensive Financial Aid Policy and Procedures Manual
• Oversee the coordination of campus student employment (work‑study)
• Develop and maintain effective fiscal controls and proper record‑keeping
• Encourage student-oriented services and positive problem resolution
• Ensure adequate long-range planning activities for the office
• Actively participate in appropriate professional organizations and attend conferences and trainings to stay abreast of new and changing state and federal regulations
• Develop a training program for the department and other University staff to ensure compliance with Financial Aid federal, state, and University policies and procedures; conduct training sessions on and off campus to keep others who are involved in the financial aid process aware of new and changing state and federal regulations
• Advise the Vice President of Business and Fiscal Affairs CFO of trends and developments in Financial Aid
• Monitor adherence to the NCAA rules as they relate to the awarding of student financial aid; offer financial aid workshops as needed
• Prepare required reports such as IPEDS, FISAP, etc.
• Maintain spreadsheet for the athletic grant in aid program by sports
• Coordinate the integrated and automated packaging of all financial aid awards with the university IT staff
• Perform other duties as assigned by immediate supervisor

• Bachelor’s degree in a related area
• Master’s degree in related field of study preferred
• Eight (8+) years of related experience
• Six (6) years of supervisory experience
• Five (5) years of experience working with student financial aid at the collegiate level
• Experience with Common Origination Disbursement (COD) is required
• Experience with the National…