Police Communication Operator

Position Title

Police Communication Operator

The Police Communication Operator communicates necessary activities for providing emergency and non‑emergency police services. This position receives, prioritizes, and determines the appropriate disposition of incoming calls and relays information over radio, telephone, and computer systems. The position also queries, enters, and updates information in electronic record‑management systems, greets and assists visitors. Work schedule may be subject to change with or without advance notice.

• Operate and monitor radio transmissions via a two‑way police radio. Receive and transmit messages to and from TU law enforcement and security officers on complaints, crimes in progress and general police communications. Operate the ACIC / NCIC criminal computer according to rules and regulations established by the State of Alabama and follow all rules and regulations as stated in the communications standard operating procedures (SOP) manual.
  
  (35%)
• Dispatch emergency complaints to the officers as they are received through the 911‑system for requests of an emergency nature. Operate all equipment associated with the enhanced NCIC SOP. (20%)
• Monitor surveillance cameras and building alarms in regards to fires and illegal entry and dispatch the same to appropriate personnel. (10%)
• Monitor the Police Scanner for emergency situations occurring in and around the general campus area as well as the inner city. Relay messages regarding the safety and conditions of police officers performing hazardous duties. (10%)
• Make written records of all radio and telephone transmissions, messages, and complaints to and from officers and the general public as required by the FCC and the TU Police Department. (10%)
• Operate a personal computer system that provides information from the criminal justice information system (CJIS) and the University for student records and employee addresses, housing information and auto registration. Operate the T.D.D. machine for the hearing impaired as needed. (10%)
• Assist in the operation and transmission of the Emergency Alert and perform other duties as assigned. (5%)

• 3 to 5 years of administrative experience or related experience
• Experience working with the public and responding to customer service requests

This position is frequently required to sit, communicate, or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms. Occasionally lift and/or move objects weighing up to 10 pounds. Vision and hearing at or correctable to normal ranges. This position requires the ability to operate a keyboard and calculator at an efficient speed.

Knowledge of:

• MS Office
• Principles and practices for effective customer service

Skills:

• Excellent customer service and organization skills
• Excellent written and verbal communication skills

Ability to:

• Plan, organize and collaborate with others
• Establish and maintain effective working relationships
• Recognize priorities and work cooperatively
• Prioritize multiple tasks and deal effectively with interruptions, often under considerable time pressure
• Operate a computer and proficient in the use of MS Office applications and database applications