Education Training Specialist; TMS Domain Manager

Education Training Specialist (TMS Domain Manager)

• Department: Department of Veterans Affairs

The incumbent serves as a developmental "Training Specialist" and is assigned to the Education Service and under the direction of an Education Service supervisor at the Montgomery VA Medical Center. The incumbent functions as a critical resource for employees, trainees and to leadership on broad range of educational topics.

The responsibilities for this position involve daily use of VA's Talent Management System (TMS) and include, but are not limited to, the task listed below.

Conduct needs analysis using surveys and other methods to identify gaps in knowledge about how to use TMS and other training programs Analyzes information obtained from surveys and submit recommendations to supervisor regarding gaps and training plans Evaluate short and long-range VACO and VISN 7 TMS and other requirements, review staff training compliance rates, and notify supervisors accordingly Evaluate training mandates and set up TMS Assignment Profiles that will satisfy data needs of these mandates Develop and implement continuing education programs for TMS Coordinators and other assigned topics Consults with employees on how to develop training content that can be delivered in TMS and in other formats Provide one‑on‑one and classroom training on how to use advanced and basic TMS features and other assigned topics Develop virtual/e‑trainings on how to use key TMS features Develop surveys in TMS that measure program effectiveness Serve on relevant Education Service and/or facility‑wide training committees as assigned Develop innovative TMS program activities to address special educational needs that have not been satisfied by traditional educational methods Reviews available resources and TMS educational materials for appropriateness and select or modify these materials to address existing educational problems and needs Works with multiple software platforms and applications that are complicated and require updates and upgrades on a regular basis.

Review, analyze and evaluate TMS training courses and programs to assess their quality and effectiveness.

Monitor current TMS educational activities to ensure compliance with strategic plan and identify activities for revision when evaluations indicate true needs are not being met Uses information management and analysis software, including spreadsheets, online portals, other data, graphics, presentations, and flowcharting software Provides consultation and assistance in implementation of performance improvement activities with regarding to TMS requirements Serve as a liaison on TMS issues to facility staff, peers, the Employee Education System (EES), Community of Practice groups, and other field units as well as universities, colleges and the comunity Represent the VAMC at various location, regional or national TMS education and professional meetings Provide analytical reports on employee training history in TMS as requested by various parties (EEO manager, The Joint Commission, etc.)

Ensure TMS help desk tickets are resolved in a timely manner.

Help Desk tickets include but are not limited to the following topics: transfer TMS accounts from other VA facilities, re-activate TMS accounts as instructed when users complete Privacy training requirements; reset passwords, run completion reports for various TMs trainings, create new TMS course offerings based on requests from employees, setup new accounts for VA Contractors and Work Without Compensation (WOC) staff, setup transfer TMS accounts for VA Contractors, credit course completions, issue TMS Administrator keys when requirements have been met, conduct recurring training on TMS topics, add or remove TMS…