Operations Manager

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Manager - JLL
What this job involves -  As an Operations Manager at JLL, you'll play a pivotal role in driving operational excellence across our facilities management portfolio. You'll be responsible for overseeing day-to-day operations, ensuring seamless service delivery, and leading teams that keep our clients' properties running at peak performance. This position requires someone who can balance strategic thinking with hands-on execution, managing vendor relationships, optimizing processes, and maintaining the highest standards of safety and compliance.

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and in this role, you'll be at the forefront of delivering exceptional outcomes that reflect our commitment to innovation and operational excellence. You'll coordinate across multiple stakeholders, develop and manage budgets, and implement continuous improvement initiatives that drive measurable results.
What your day-to-day will look:
Proactively develop and manage client relationships, ensuring service level agreements and Key Performance Indicators are met or exceeded while delivering exceptional quality as reflected by client feedback

Manage all sites within the portfolio in accordance with agreed policies, procedures, contract scope, and compliance requirements including health and safety, environmental, and risk management standards

Oversee repairs and maintenance, minor works, work ticket tracking, and small construction projects while supporting occupancy planning for moves, adds, and changes

Identify and recommend opportunities for improved operational efficiencies in both processes and costs to drive continuous improvement across the portfolio

Manage vendor relationships including training, performance monitoring, billing, and contract compliance, documenting and escalating instances of poor performance

Serve as the building's primary point of contact for notifications, escalations, and emergencies with 24/7 availability for on-site emergency response

Achieve or exceed financial targets by managing operational expenditure within approved budgets, identifying cost efficiencies, and overseeing OPEX purchase order approvals

Manage vendor payments using available systems while ensuring compliance with all financial policies, procedures, and delegated authorities

Lead, develop, and supervise a high-performing team through excellent onboarding, training, team building, performance management, and personal development planning

Foster an environment of teamwork, cooperation, and performance excellence while sharing innovations and best practices across the account portfolio and serving as an ambassador for JLL's core values

Required Qualifications:

Associates or Bachelors degree or equivalent facilities management experience
5+ years of facilities management, operations, or experience managing trades programs
Knowledge of building systems, HVAC, electrical, mechanical and services
Superior client relationship management skills
Strong leadership, supervisory and people management skills
Ability to plan and manage financials within budget and time constraints

Experience with managing multiple vendors and small capital projects
Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS)

Preferred Qualifications :
Experience working within the public institutions or higher education…