Quality Assurance and Quality Control Manager

Overview

JLL empowers you to shape a brighter way
.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are applying your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Quality Assurance and Quality Control Manager - JLL

What this job involves: As a Quality Assurance and Quality Control Manager, you will be the guardian of service excellence and operational standards across facilities management operations. You will develop, implement, and maintain comprehensive quality systems that ensure JLL delivers consistently outstanding service to our client. You will lead quality inspections, audits, and assessments across custodial, maintenance, grounds, and campus operations, translating findings into actionable improvement plans that elevate performance.

• Conduct regular quality audits and inspections across campus facilities including classrooms, residence halls, dining facilities, laboratories, athletic venues, and common areas to assess cleanliness, safety, maintenance standards, and overall service delivery
• Coordinate all work order assignments in the CMMS system (Corrigo). Manage the work order production reports and present data as required. Audit a sample of completed work orders for completion quality
• Coordinate equipment assignment for all JLL associates to ensure they can complete all assignments
• Analyze quality data and inspection results to identify trends, root causes of deficiencies, and opportunities for operational improvements; create detailed corrective action plans with clear timelines and accountability
• Collaborate with operations managers, supervisors, and frontline staff to communicate quality expectations, provide training on standards, and foster a culture where quality is everyone’s responsibility
• Serve as the primary liaison with campus facilities leadership on quality matters, presenting audit findings, performance metrics, and improvement initiatives during regular client meetings
• Lead or participate in client walkthroughs and inspections, respond professionally to feedback, and ensure swift resolution of identified concerns
• Monitor vendor and subcontractor performance through quality assessments, ensuring third-party service providers meet JLL and campus standards
• Maintain detailed documentation of all inspections, audits, corrective actions, and quality improvements using digital management platforms and reporting tools

• 4+ years of progressive experience in quality assurance, quality control, or facilities management with demonstrated responsibility for inspection and audit programs
• Proficient with computerized maintenance management systems (CMMS) with the ability to present data for reporting and training
• Strong knowledge of facilities operations including custodial services, building maintenance, grounds keeping, and campus infrastructure systems
• Excellent analytical skills with ability to collect, interpret, and present quality data and performance metrics to diverse stakeholders
• Outstanding communication and interpersonal abilities to build collaborative relationships with operations teams, client representatives, and vendor partners at all organizational levels
• Proficiency with quality management software, inspection tools, and Microsoft Office Suite including advanced Excel for data analysis and reporting
• Must be able to walk at least 1 mile daily

• Experience specifically within higher education facilities or large institutional campus environments

Tuskegee, AL (on-site)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site - Tuskegee, AL

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Note:

This description preserves essential job information and responsibilities while removing non-job-content items, extraneous branding language, and ATS noise. Equal Employment Opportunity statements are included in standard form where applicable.

Privacy and equal opportunity notice: Jones Lang LaSalle (JLL) is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, you may email  This email is to request an accommodation. For more information, see our candidate privacy statement and career site pages.

Accepting applications on an ongoing basis until a candidate is identified.