Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Tustin, CA, USA

Full-time

Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

With over 50 laboratories and more than 40 service centers nationwide, Eurofins Environment Testing provides full-service environmental analysis across all 50 states. Our network supports public and private clients—including DoD, DOE, and municipalities—through robust logistics and continuous investment in people, technology, and infrastructure.

We offer comprehensive testing for air, water, soil, sediment, tissue, and waste, covering a wide range of analytes including PFAS, metals, VOCs/SVOCs, dioxins/furans, radiochemicals, and more.

Eurofins Environment Testing Southwest is looking to add a Collections Specialist to our team in Tustin.

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment. Works accounts as directed by the collections manager and within collections policy. Communicate account issues and compile reports for use by management in making critical client account decisions.

• Monitor and maintain accounts within assigned portfolio.

• Contact clients via verbal and written communication for payment of past due invoices.

• Provide information and/or documentation to both internal and external clients.

• Interact with Collections Manager and Operation Designees to resolve client issues.

• Maintain current and accurate account notes in collections software

• Provide updates on accounts to Collections Manager, Operations and Sales as needed.

• Work daily follow up queue in collections software.

• Notify the Collections Manager of negative payment patterns.

• Facilitate and/or attend conference calls specific to collections activity on client accounts.

• Resolve cash discrepancies on client accounts by research in Oracle of payment application.

• Process credit card payments.

• Complete side projects/ task as assigned by Collections Manager.

• AS/AA in Accounting or related field-not mandatory

• Collections experience preferred

• Authorization to work in the United States indefinitely without restriction or sponsorship

• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

• General business concepts

• General accounting knowledge

• Computers and accounting software

• Basic mathematical principles

• Collections policies, procedures and best practices

• Strong written and verbal communication skills

• Active listening skills

• Negotiation skills

• Problem solving skills

• Organizational skills

• Strong customer service skills

• Detail oriented

• Employ tact and discretion in business-related conversations

: $20 - $24 per hour depending on level of experience and qualifications.

Position is full-time, and eligible for overtime pay. Candidates must be available to work the following shifts with possible overtime and weekends as needed:

• Monday - Friday, 7:30AM to 4:30PM

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We offer excellent full-time benefits…