Service Loyalty Coordinator - Ford Tustin

Overview

BDC position for Mobile Service. Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

We are Auto Nation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. We are in the midst of a multi-year digital transformation set to revolutionize the industry. We are committed to leading the charge in innovation and pushing the boundaries of what s possible, while keeping our customers, coworkers, and communities in the driver’s seat.

• The Service Loyalty Coordinator receives all incoming service calls, establishes relationships with customers, and schedules appointments for the Service Department.
• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable; route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check, or authorized charge account; provide customers with the proper change and/or receipt.
• Properly process and document charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, and file hard copies of repair orders in customer service files.

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

• Competitive compensation and 401k matching
• Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Exclusive RX Pet program offering discounts on medications
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access deals and discounts through You Decide
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

The compensation for this position is $20 an hour plus bonus.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.