Customer Service Representative

Job Overview

Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative, you will act as the liaison between Alys Edwards and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Find resolutions for out-of-stock issues
• Answer phone inquiries
• Provide freight quotes to clients
• Assist outside sales representatives with stock checks, pricing, and processing orders
• Process P/O's
• Gain knowledge of all new product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

• High School Degree or equivalent
• Excellent email and computer skills
• Ability to lift up to 65 lbs.
• Positive attitude
  
  Polished appearance
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Prior customer service experience is a plus
• Bilingual in Spanish a plus
• Detail-oriented
• Self-motivated and proactive
• Possess a flexible work schedule
• Demonstrate integrity, professionalism, and perseverance