Customer Service Representative Tustin, CA

Customer Service Representative

We are looking for a Customer Service Representative to support a real estate and property organization in Tustin, California. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and building positive client relationships in a hybrid work environment. The position includes on-site training during the first two weeks, followed by a schedule that combines in-office collaboration with ongoing customer support responsibilities.

Responsibilities:

• Handle a steady flow of incoming customer calls and respond to inquiries with professionalism, accuracy, and empathy.
• Make outbound calls when needed to follow up on service matters, address concerns, and encourage customer retention.
• Enter and update order information and customer records carefully to maintain accurate account details.
• Resolve customer issues efficiently by identifying needs, explaining available solutions, and ensuring appropriate next steps are completed.
• Support retention efforts by engaging with customers who may be considering cancellation and reinforcing the value of services offered.
• Work closely with supervisors and team members in a hybrid setting to maintain service quality and meet performance expectations.
• Participate in required on-site training and apply learned processes, service standards, and communication techniques to daily work.