Customer Success Representative

Overview

Nuve is looking for a Customer Success Representative who treats every conversation like it matters — because it does. You'll be the voice customers trust, the person who turns a rocky onboarding into a five-star experience, and the reason a customer becomes a long-term advocate instead of a churn statistic.

At Nuve, customer success isn't a department. It's a mindset that runs through everything we build. Every relationship you create directly shapes how residential contractors experience our product — and there's nothing better than watching a brand-new customer turn into your biggest fan.

• Build real, lasting relationships with customers — acting as a trusted partner in their success, not just a support contact
• Guide new customers through onboarding, equipping them to get real value from our product fast
• Own the customer relationship as their go-to contact, communicating with clarity, warmth, and precision
• Partner with internal teams to solve customer needs and advocate fiercely for their best interests
• Lead with empathy — genuinely understanding where your customers are coming from and what they actually need

• Communication that shines, written and verbal — you make people feel heard, not handled
• Ambition — you treat every day as a chance to get sharper than the day before
• Coachability — feedback fuels you instead of rattling you
• A team-first mentality — you lift up the people around you and share what you learn
• Adaptability — you think on your feet and find a way around any obstacle in front of you

• $25/hour minimum, with pay based on experience
• Monthly commission tied directly to hitting your KPIs
• A team that genuinely invests in your growth — not just your output

Being human isn't about checking every box on a list. It's about the experiences we've had, the people we've met, and the perspectives we bring to the table. If you've got the skills but you're on the fence about applying because your background doesn't look "traditional" — apply anyway. We're looking for people who challenge the conventional, not fit a mold.

Nuve is an equal opportunity employer and welcomes applicants of every race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy status, genetic information, military or veteran status, sexual orientation, and every other characteristic protected under applicable law. Nuve is committed to fair and equitable compensation for all employees, thoughtfully weighing a wide range of factors when determining individual pay.

Compensation: $25/hr minimum (DOE) + monthly KPI-based commission