Customer Care Specialist

Customer Care Specialist

We're looking for a Customer Service Specialist who loves helping people and has a passion for pets. In this role, you'll be the primary point of contact for pet parents, answering questions, resolving issues, and providing guidance on our products and services.

The ideal candidate is friendly, organized, solutions-oriented, and enjoys creating positive customer experiences.

What You'll Do

• Support pet parents through phone and email
• Answer questions about products, orders, subscriptions, shipping, and account information
• Resolve customer concerns with empathy and professionalism
• Process orders, refunds, exchanges, and account updates
• Troubleshoot issues and partner with internal teams when additional support is needed
• Document customer interactions accurately in our CRM system
• Stay up to date on products, promotions, and company initiatives
• Identify opportunities to recommend products that best support a pet's needs
• Follow up with customers when needed to ensure a positive experience
• Perform other duties as assigned

What We're Looking For

2+ years of customer service experience in a call center, retail, hospitality, or similar environment

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Comfortable working across multiple systems and communication channels

Ability to remain calm and professional when handling challenging situations

Passion for helping customers and delivering exceptional service

Experience with CRM systems such as Salesforce is a plus

Pet industry, veterinary, or nutrition experience is a plus

Schedule & Work Environment

Ability to work a flexible schedule, including weekends and holidays as needed

Reliable attendance and punctuality

Comfortable working in a fast-paced environment

Education

High school diploma or equivalent required

Bachelor's degree preferred

Tenets of the Pack (Company Values)

Live Our Mission – We believe this is more than a job. It's a cause.

Be a Team Player – We put company goals and success first.

Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do.

Deliver Results – We play to win.

JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.