Senior Operations Training Specialist

## Senior Operations Training Specialist Apply locations:
Tustin, CAtime type:
Full time posted on:
Posted Yesterday job requisition :
JR103896

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.

Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.
** Job Description
** The Senior Operations Training Specialist supports Operations by designing, delivering, and maintaining practical training solutions that improve employee capability, process adoption, and operational consistency. They partner closely with Operations leaders, subject matter experts, Talent Development, and cross-functional stakeholders to translate business needs, SOP changes, system updates, and process improvements into effective learning experiences. Tricon's business is fast-changing and never stops changing — the Senior Operations Training Specialist is able to stand up new training content quickly, and just as quickly revise, adapt, or retire that content as SOPs, systems, and priorities shift.

They have strong initiative, change agility, and stakeholder influence to build alignment, accelerate adoption, and keep learning solutions responsive in a rapidly evolving operational environment.
** Essential Duties and Responsibilities
** include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
* Design and Develop Learning Content:
Design, develop, and maintain effective training materials — including facilitator guides, job aids, process guides, knowledge checks, and scenario-based exercises — applying adult learning principles to keep training clear, relevant, and engaging. Build across modalities such as ILT, vILT, eLearning, blended, and microlearning, using tools like Articulate 360, Camtasia, Canva, LMS platforms, and AI-enabled tools.

Create content that is not only accurate and practical, but also compelling, easy to adopt, and adaptable across changing business conditions.
* Translate and Simplify Complex Content:
Translate complex processes, SOPs, system workflows, and business requirements into practical, easy-to-understand learning content. Ensure training materials are accurate, current, user-friendly, and aligned with approved Operations processes and standards.

Tailor messaging for different audiences and levels of change readiness so learners understand both what is changing and why it matters.
* Training Delivery, Design and Materials:
Facilitate engaging in-person, virtual, and hybrid training sessions for new hires and existing employees on Operations processes, SOPs, tools, systems, and role-specific workflows. Provide coaching, clarification, and learner support during and after training to reinforce understanding and improve adoption. Use confident, audience-aware facilitation to build engagement, credibility, and momentum around new ways of working.
* Manage Training Projects and Priorities:
Lead and manage multiple Operations training initiatives simultaneously — owning intake, prioritization, timelines, stakeholder coordination, and execution from planning through post-launch reinforcement — while maintaining accuracy, responsiveness, and attention to detail in a fast-paced environment. Coordinate logistics across virtual, hybrid, and in-person learning experiences, and manage vendors and external partners as needed. Maintain urgency, sound judgment, and forward momentum while shifting between competing priorities and ambiguous conditions.
* Effective Trainer Traits:
Demonstrate emotional intelligence, critical thinking, adaptability, and a genuine investment in…