Loan Administration Manager - Processing

Loan Administration Manager I - Processing page is loaded## Loan Administration Manager I - Processing locations:
On-Site - Tustin CA:
On-Site - Los Angeles CAtime type:
Full time posted on:
Posted Todayjob requisition :
JR100041

At Lendistry, we’re more than just a fintech company—we’re a mission-driven team changing the game for small business owners and the communities they serve. As a national employer and proud recipient of 2025's Best Places to Work in Fintech, we believe in creating opportunity, driving equity, and delivering impact where it matters most. We’re looking for strategic thinkers and passionate doers—people who show up every day ready to make a real difference.

If you’re driven by purpose and thrive in a culture of innovation and service, Lendistry might just be the place for you.
** A Day in the Life
** The
** Loan Administration Manager I - Processing
** oversees the full lifecycle of loan processing administration, ensuring accurate, efficient, and compliant loan fulfillment. This role will collaborate with cross-functional partners within Sales, Underwriting, Closing, Compliance, Technology, and Risk departments to drive operational excellence, support regulatory compliance, and streamline workflows using modern systems and automation tools. This individual will champion opportunities to enhance the borrower and Lendistry user experience by leveraging automation, workflow optimization, predictive analytics, and digital self-service tools.

They will continuously evaluate tech-enabled solutions to improve turnaround times, increase transparency, and reduce risk through the integration of data-driven decision-making. Some travel may be required.
** Lendistry:
Who We Are
** We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!
** What You’ll Be Doing  Operational Oversight
*** Support the productivity of daily operations of the fulfillment processing team.
* Champion a culture of excellence, accountability, and continuous improvement, setting clear performance standards, and ensuring team alignment with organizational goals
* Lead the adoption of loan origination technology, Salesforce enhancements, robotic process automation (RPA), optical character recognition (OCR), and API-driven integrations to optimize operations, reduce manual errors, and improve cycle times.
* Ensure:
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- ** Documents required from customers and third parties are requested within required timeframe, followed up on regularly and obtained timely through continual outreach, develop and maintain systemized notifications along with Lendistry borrower portal.
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- ** Defined processes and procedures are adhered to consistently, developed and supported by digital workflows and system alerts.
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- ** Workloads are balanced to maximize productivity and drive loan pipeline progress, using real-time dashboard monitoring and analytics.
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- ** Loan systems are properly updated through the course of loan processing to accurately reflect customer information and all activities performed, with systemized audit trails.
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- ** New loans are fully documented as required by credit guidelines prior to submission to underwriting for decision.
** Customer Service & Relationship Management
*** Support customer interactions related to loan administration, ensuring timely and accurate resolution of inquiries and concerns through omnichannel borrower support tools (chat, phone, email, and digital portals).
* Support the creation and evolution of resolution processes with AI-enabled knowledge bases and systemized case routing.
* Coordinate with third-party vendors (e.g., insurance agents, contractors, escrow and title companies) as needed to support loan processing requirements using secure digital integrations and vendor portals.
** Team Leadership & Development
*** Lead, coach, and…