Supervisory Operations Support Specialist

Protect your homeland and defend your culture. Join USCIS, America’s frontline defense against illegal foreign infiltration and fraud.

As a Supervisory Operations Support Specialist
, you will manage administrative programs – including human resources, position management, staffing, performance management, benefits, timekeeping, and onboarding – and work to evaluate, improve, and prioritize services and processes.

Open & Closing Dates: 03/02/2026 to 03/11/2026 – this job will close after 50 applications are received (may close sooner).

Salary: $90,925 to $118,204 per year (GS‑13).

Locations (FEW vacancies):

• Tustin, CA
• Camp Springs, MD
• Lincoln, NE
• Irving, TX
• Essex Junction, VT

Telework eligibility:
Yes (as determined by agency policy).

Travel required:

Occasional travel may be expected.

Relocation expenses reimbursed:
No.

• Supervises Operations Support Specialists overseeing productivity and efficiency in one or more program areas such as human resources, recruitment, position and performance management, telework, benefits, and new employee orientation.
• Assigns work based on priorities, considering assignment complexity and employee capabilities; sets and adjusts short‑term priorities and target dates for work completion.
• Serves as a technical subject matter expert in administrative programs, specializing in areas such as staffing, position and performance management, new employee orientation, telework, benefits, alternative leave, data management, or timekeeping.
• Makes recommendations that serve as the basis for new systems, regulations, or programs, or for effective modifications or updates to existing systems or processes.
• Represents the organization at meetings and conferences, and through appropriate and authoritative written communication, providing expert guidance, recommendations, and briefings to decision makers on major mission or administrative programs.

Conditions of Employment:

• You must be a U.S. Citizen or U.S. National to apply for this position.
• Successfully pass a Background Investigation including financial disclosure.
• You must pass a drug screening.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Political appointees may require OPM approval before onboarding.
• USCIS applies the Telework Enhancement Act of 2010 to its telework program.

This position is NOT considered “essential” for purposes of reporting to work when the facility might otherwise be closed.

Local commuting area:
The address listed on your USAJOBS profile or resume must show that you reside within the local commuting area of the announced duty location.

Residency requirement:
Candidates must have resided in the United States for three of the last five years, or have worked overseas for the U.S. government as a federal or military employee, or been a dependent of a U.S. federal or military employee serving overseas.

Supervisory/Managerial Probationary Period:
You may be required to serve a twelve‑month probationary period upon appointment and complete an appropriate supervisory training course within one year.

Qualifications for GS‑13:

• 1 year of specialized experience equivalent to at least GS‑12, including experience performing the following duties:
• Managing the resolution of issues impacting administrative programs and customer service, including areas such as human resources, position management, staffing, performance management, and benefits.
• Utilizing and modifying established practices to resolve administrative program challenges, including those that are unique or complex.
• Analyzing programs, processes, and systems to develop and maintain efficient operations.
• Coordinating with internal and external partners to support human resources and staffing functions, such as recruitment, onboarding, position management, workforce planning, employee relations, or personnel administration.
• Leading administrative management tasks and regularly communicating progress, issues, and recommendations to managers to support informed decision‑making.

Educational Substitution: There is no educational substitution at this grade level.

Resume: Submit a resume that…