Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join an exciting, fast-paced organization. This is a hands-on role supporting end users with desktop deployments, hardware setup, troubleshooting, and day-to-day IT operations as well as supporting remote end users. The ideal candidate is a motivated self-starter who enjoys solving problems, works well in a dynamic environment, and is eager to learn

• Image and deploy computers
• Phone support as well as deskside support
• Set up and configure user workstations
• Provide Audio/Visual (AV) support
• Ship, receive, and inventory computer equipment
• Move and install IT equipment as needed
• Troubleshoot hardware, software, and end-user issues
• Support day-to-day desktop and IT operations

• Microsoft Azure – if have done provisioning, user management, or general Azure administration. Ideally must have some exposure
• Microsoft 365 Administration preferred, including
• Exchange Online
• Microsoft 365 Admin Center
• Share Point
• Strong desktop support and troubleshooting experience
• Excellent problem-solving and customer service skills

At least one of the following certifications is preferred

• CompTIA A+
• Network+
• Security+

• Hard-working and dependable
• Fast learner with a positive attitude
• Self-motivated and proactive
• Able to think on your feet and make sound decisions
• Thrives in a fast-paced environment
• Strong communication and interpersonal skills