Fulfillment Coordinator I

Fulfillment Coordinator I

Tustin
- Corp
- Tustin, CA 92782

At Liberty Dental Plan, every member interaction matters. As a Fulfillment Coordinator I, you'll play a critical role behind the scenes by ensuring , member communications, and fulfillment requests are processed accurately, efficiently, and on time. This position is ideal for a highly organized professional who enjoys working in a fast-paced environment, takes pride in attention to detail, and thrives as part of a collaborative team.

The Fulfillment Coordinator I is responsible for supporting daily fulfillment operations, including processing ticket requests, preparing mailings, coordinating shipments, maintaining inventory, and assisting with quality control activities. You will work closely with multiple departments and vendors to ensure materials and communications reach members accurately and efficiently.

• Respond to daily fulfillment ticket requests and complete assigned production tasks.
• Print, collate, fold, stuff, meter, seal, count, package, and distribute fulfillment materials.
• Process and support member  requests.
• Operate fulfillment equipment, including printers, folder inserters, and postage meters.
• Perform quality checks on outgoing mail and fulfillment materials.
• Assist with shipping and receiving activities.
• Coordinate vendor deliveries while following established procedures.
• Track inventory levels and support supply replenishment efforts.
• Proofread and edit documents to ensure accuracy and quality.
• Maintain records, documentation, and fulfillment-related files.
• Support approval processes and coordinate project requests as needed.
• Collaborate with internal teams to ensure fulfillment deadlines and service expectations are met.
• Perform additional duties as assigned.

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in fulfillment, mailroom operations, or a related environment.
• Experience working with office machinery such as printers, postage equipment, and folding/stuffing machines.
• Intermediate proficiency with Microsoft Word and Microsoft Excel.
• Strong proofreading, editing, and documentation skills.
• Excellent attention to detail and organizational abilities.
• Effective written and verbal communication skills.
• Strong time management and prioritization skills.
• Ability to manage multiple tasks and work effectively despite frequent interruptions.
• Ability to work both independently and collaboratively as part of a team.

• Previous mailroom experience.
• Experience with inventory tracking, materials management, document archiving, and records maintenance.
• Knowledge of postal and shipping guidelines.
• Familiarity with mailroom operations and equipment.
• Knowledge of inventory and warehousing principles.
• Strong problem-solving skills and ability to exercise sound judgment.

This role partners with a variety of cross-functional teams, including:

• Fulfillment Operations
• Operations
• Marketing & Communications
• Quality Assurance/Compliance
• Member Services/Customer Support
• Information Technology (IT)
• Facilities
• People Operations and Leadership
• Finance (including Accounts Payable)

At Liberty Dental Plan, you'll be part of a mission-driven organization dedicated to providing quality dental benefits and exceptional service to the communities we serve. This role offers the opportunity to make a direct impact on the member experience while working alongside supportive teams in a collaborative environment. You'll gain exposure to multiple departments, develop operational expertise, and contribute to processes that help keep our organization running smoothly.

If you're detail-oriented, dependable, and enjoy delivering high-quality work in a fast-paced operational environment, we'd love to hear from you. Apply today and become part of a team committed to excellence and service at Liberty Dental Plan.

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

• Competitive pay structure and savings options to help you reach your financial goals.

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents…