Site Supervisor SC​/Orange County Command - Placentia Navigation Center

Site Supervisor - 11-145 - SC/ Orange County Command - Placentia Navigation Center

Job Category: Social Services

Requisition Number: SITES
025232

• Full-Time

Showing 1 location

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Anaheim Emergency Shelter supports The Salvation Army’s mission by providing short term housing and supportive services to adults experiencing homelessness.

Position Summary

The Supervisor has primary responsibility for all Programming and Operational aspects of the Placentia Emergency Shelter. The Supervisor is responsible for ensuring the facility is adequately staffed to ensure safe and efficient daily operations, and oversees administration, resident concerns, event planning and employee relations. In addition, they are responsible for establishing/maintaining productive relationships with external agencies and other TSA locations.

The Supervisor must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as perform other assigned duties as directed.

Pay Range

$70,000/yr.

- $75,000/yr.

Essential Functions

Shelter Operations Management

• Drive the successful operation of a shelter environment that is safe for clients, staff, and visitors, as well as conducive to the effective provision of service resulting in the transition of shelter residents to permanent housing, sobriety, and/or employment.
• Coordinate and oversee (including by delegation), all special events for residents/staff, including holiday and recognition events.
• Oversee facilities cleanliness (including bed areas, parking lots and outdoor spaces), maintenance (including vehicles and shuttles) and miscellaneous site issues with facilities staff to ensure prompt resolution.

Staff Supervision and Development

• Directly supervise Lead Ambassadors, Housing case managers, facilities and conduct regular check-ins with Kitchen Carem Inc, Food Service departments and other vendors. Co-supervise clinician and pet care specialist.
• Conduct weekly one-on-one sessions with subordinate staff to support professional development, effective service provision, and establish, achieve, and monitor departmental goals.
• Lead by example in establishing and maintaining effective communications and appropriate boundaries with co-workers, subordinates, shelter residents, volunteers, and guests.
• Facilitate, design, and conduct In-Service training sessions for program and operations staff as needed.
• Ensure coverage of subordinate management staff during their absences, including Program and Operations Supervisors.

Staff Coordination and Scheduling

• Coordinate with Leads to ensure appropriate staff coverage for all shifts (including On Call). Covers open shifts when replacements are not available.
• Support weekly/monthly department staff/leadership meetings and check-ins.

Policy and Procedure Management

• Serve as key point person for all shelter policies and procedures, including developing, updating, and maintaining all related forms and policies.
• Ensure appropriate review and resolution of all incident reports and client grievances.
• Effectively employ all TSA management and disciplinary procedures; ensure teams can effectively discuss, administer, and document performance concerns.

Performance Monitoring and Reporting

• Develop and provide monthly statistical/other reports to measure site performance objectives; redirect work activities to improve deficiencies and meet City expectations.
• Represent TSA/Placentia shelter at internal and external functions as needed. Develop and maintain collaborative partnerships with agencies, OC Coordination, and City officials.
• Other duties as assigned.

Leadership Core Competencies

• Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes;
  Develop workflow policies and procedures.
• St…