Director, Client Quality Programs

Looking to join a passionate team dedicated to developing and manufacturing life‑saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcomes.

The Director, Client Quality Programs serves as the primary interface between clients and Quality functions, ensuring alignment of client expectations with internal quality processes. This role focuses on coordination, communication, and escalation management for client‑facing quality activities. This position operates in a matrixed capacity across Avid Quality Assurance, Manufacturing, Quality Control and Project Management, and does not have primary responsibility for batch disposition decision.

• Manage the QA personnel responsible for coordination of client facing quality related deliverables, including facilitation of lot disposition, Batch Production record (BPR) readiness, QA Project Management and QA On the Floor (QAOTF) activities.
• Responsible for coordinating and ensuring timely product disposition decisions in partnership with Quality functional owners.
• Ensures alignments of master BPR requirements and timelines with client expectations. Partners with client and Avid Quality and technical functional teams for preparation, review, and approval.
• Operates as a cross functional QA liaison across QA, QC, Manufacturing and Project Management.
• Responsible for client communication strategy, escalation management, and QA representative for external governance meetings.
• Identify, design, champion and implement process improvements using Operational Excellence tools to analyze current state and create future state.
• Utilize technical and quality knowledge to provide QA oversight and guidance to real time Manufacturing floor events resulting in rapid remediation and compliance to client and regulatory expectations. Communicate clearly with client to support issue resolution and client relations.
• Independently formulate solutions to complex problems with little guidance or oversight required.
• Strong problem solving and communication skills.
• Manage/direct the selection, training, motivation, development, appraisal and work assignments of Quality personnel.
• Other duties may be assigned.
• Occasional overnight travel by land and/or air may be required to attend seminars or conferences or client meetings.

• B.A. or B.S. degree (preferably in Life Science) is required with at least 7 - 10 years of experience in the pharmaceutical or biopharmaceutical industry.
• Must have sound knowledge of cGMPs. The ability to interpret and relate Quality standards for implementation is essential along with the ability to make sound decisions that align with cGMPs.
• Must be able to communicate clearly and professionally both in writing and verbally.
• Flexibility in problem solving, providing direction and work hours to meet business objectives is essential.
• Operational Excellence and Lean problem‑solving experience preferred.
• Language Skills
  - Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
• Mathematical Skills
  - Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoni…