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Retail Experience Lead - Pet Care & Customer Happiness
Job in
Tustin, Orange County, California, 92681, USA
Listed on 2026-08-22
Listing for:
PetSmart
Full Time
position Listed on 2026-08-22
Job specializations:
-
Retail
Retail Associate/ Customer Service
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives loyalty and promotions and oversees safety, store cleanliness, merchandising, and associate engagement.
The position includes overseeing service channels, coordinating events like adoptions and vet partnerships, and supporting live pet sales and adoptions. Strong leadership and communication are essential for success in this role.
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