Sales Associate - AutoNation Ford Tustin

Overview

The e‑Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no‑haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in‑store experience while providing an exceptional customer experience is key.

• Provide an exceptional customer experience before and after purchase, driving loyalty by following up to ensure customer satisfaction and help transition customers to the Service department to support their ownership experience.
• Negotiate terms to ensure payment options meet customers’ lifestyles, budgets, and expectations and close the deal.
• Answer queries and guide customers effectively from contact to an in‑store experience.

• Strong communication and interpersonal skills.
• Desire to help people and exceed expectations.
• Sales or customer service experience preferred.

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience (retail preferred).
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and acceptable, safe driving record.

• Competitive compensation and 401k matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear.
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers.

Positions pay range is $4,000 to $10,000 a month.

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products and comprehensive solutions, empowering customers to make the best decisions for their needs.