Director, Global Astronaut Sales

Virgin Galactic is pioneering a new era of human spaceflight-opening space to private individuals, researchers, and institutions through our advanced air and space vehicles. Our mission is to connect the world to the awe and transformative power of space. With next-generation vehicles designed for high-frequency operations and industry-leading economics, we are scaling toward a future where space is accessible, repeatable, and commercially sustainable.

** Position Summary*
* Reporting to the VP of Global Astronaut Sales and Partnerships, the director of Global Astronaut Sales is responsible for leading Virgin Galactic's private astronaut sales efforts, guiding future astronauts from initial inquiry through booking and final payment.

This is a unique opportunity to help shape one of the world's most extraordinary sales experiences. The Director will establish and continuously improve the sales process, ensuring every prospective astronaut receives a highly personalized, concierge-level experience while building a scalable and disciplined sales organization.

Success in this role requires an exceptional relationship builder who thrives working with high-net-worth individuals. The ideal candidate is naturally personable, passionate about space exploration, comfortable engaging sophisticated clients around the world, and excited to travel frequently to meet prospective astronauts and represent Virgin Galactic. Support the company strategy by holding ourselves and one another accountable for getting the work done.

** Responsibilities*
* ** _Private Astronaut Sales_*
* + Own the sales process for Virgin Galactic's private astronaut bookings from initial inquiry through signed purchase agreement and final payment.

+ Build trusted relationships with prospective astronauts, their families, advisors, and family offices through a highly personalized sales approach.

+ Deliver an exceptional concierge-style customer experience throughout the sales journey.

+ Identify opportunities to improve conversion rates and shorten sales cycles through continuous process refinement.

+ Develop a deep understanding of each prospective astronaut's motivations and tailor the sales experience accordingly.

** _Sales Process and Operations_*
* + Establish and document Virgin Galactic's end-to-end astronaut sales process.

+ Build repeatable sales playbooks, pipeline management practices, and forecasting methodologies.

+ Maintain accurate CRM data and sales reporting using Salesforce.

+ Partner with Marketing to ensure strong lead qualification and smooth handoff into the sales process.

+ Work closely with the Astronaut Office (operations team) to ensure a seamless transition following purchase.

** _Customer and Market Insights_*
* + Gather customer feedback and market intelligence to improve the booking experience.

+ Share insights with leadership to help refine messaging, pricing, and customer experience.

+ Represent Virgin Galactic at customer events, conferences, private gatherings, and industry functions.

** Requires Skills and Experience*
* + 5-8 years of experience in luxury, hospitality, private aviation, wealth management, or other relationship-driven sales environments.

+ Demonstrated success selling high-value products or experiences with long sales cycles.

+ Experience creating or improving sales processes and operating procedures.

+ Strong CRM discipline with experience using Salesforce or similar platforms.

** _Personal Attributes_*
* + Exceptionally personable with outstanding interpersonal and communication skills.

+ Naturally curious and skilled at building authentic, long-term relationships.

+ Passion for space exploration and excitement about helping customers achieve a once-in-a-lifetime dream.

+ Highly organized with strong attention to detail and follow-through.

+ Entrepreneurial mindset with a willingness to build new processes and continuously improve them.

+ Demonstrate willingness to adjust thinking and behavior.

+ Ability to communicate in a manner that is timely, respectful, and open to other ideas.

** _Technology & Tools_*
* + Fluency in CRM platforms (Salesforce), marketing automation, and modern sales technology ecosystems.

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