Account Management Associate

MiDOG is seeking a motivated and customer-focused Account Management Associate to help expand adoption of our innovative Next-Generation Sequencing (NGS) diagnostic solutions for veterinary medicine. Reporting to the CEO, this role is responsible for developing long-term customer relationships, supporting new and existing accounts, identifying growth opportunities, and serving as a trusted advisor to veterinary professionals.

The ideal candidate combines scientific curiosity with exceptional communication skills and a passion for helping customers improve patient outcomes through advanced diagnostics. This individual will work cross-functionally with Sales, Marketing, Product, and Scientific teams to deliver an outstanding customer experience while contributing to MiDOG's continued growth.

• Build and maintain strong relationships with veterinary clinics, hospitals, universities, and strategic partners.
• Serve as the primary point of contact for assigned customer accounts throughout the customer lifecycle.
• Generate qualified sales opportunities through networking, referrals, marketing campaigns, and customer engagement.
• Educate customers on MiDOG's NGS-based diagnostic solutions and their clinical applications.
• Develop expertise in MiDOG's diagnostic portfolio and effectively position our solutions against competitive offerings.
• Conduct virtual and in-person product demonstrations, educational presentations, and training sessions.
• Collaborate with Marketing and Business Development to identify new markets and growth opportunities.
• Partner with Product Development and Scientific teams by providing customer insights and market feedback.
• Interface with the Customer Support team to understand customer inquiries, technical challenges, and common support trends, ensuring a seamless customer experience and identifying opportunities for account growth.
• Maintain accurate customer records, activities, and pipeline information within CRM systems (Hub Spot, Net Suite).
• Monitor customer satisfaction, proactively address concerns, and identify opportunities for account expansion.
• Analyze customer trends and prepare account reports to support business planning.
• Stay informed on developments in veterinary diagnostics, infectious disease testing, and industry trends.
• Represent MiDOG at industry conferences, trade shows, and customer events as needed.

• Bachelor's degree in Biology, Microbiology, Veterinary Science, Animal Science, Life Sciences, or related field.
• 2–4+ years of experience in Account Management, Customer Success, Technical Sales, or Business Development.
• Experience in veterinary diagnostics, biotechnology, life sciences, pharmaceuticals, or healthcare preferred.
• Excellent verbal, written, and presentation skills.
• Ability to communicate complex scientific concepts to diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated, proactive, and results-oriented.
• Experience with CRM systems (Net Suite, Salesforce, , Hub Spot, or similar) preferred.
• Willingness to travel up to 20–30% as needed.

• Growing revenue within assigned accounts.
• Achieving customer retention and satisfaction goals.
• Increasing adoption of MiDOG diagnostic testing.
• Developing strategic relationships with key veterinary customers.
• Maintaining accurate CRM documentation and account activity.
• Providing actionable market intelligence to support product innovation.

At MiDOG, you'll help transform veterinary infectious disease diagnostics through cutting-edge genomic technology. As a growing organization backed by Zymo Research, you'll have the opportunity to work alongside scientific innovators, influence product development, and make a meaningful impact on animal health while building your career in a fast-growing biotechnology company.

Founded in 2019
, MiDOG is a veterinary diagnostics company and a subsidiary of Zymo Research dedicated to advancing infectious disease diagnostics through Next-Generation Sequencing (NGS). Our innovative All-in-One Test provides veterinarians with rapid, comprehensive…