Security Guard-- SC​/Placentia

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The security guard will work directly with homeless individuals suffering with mental illness and substance abuse living in a congregate shelter. The guard will ensure the safety of all shelter guests, staff, volunteers and vendors by using de‑escalation techniques and providing professional compassionate assistance. The security guard must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public.

Perform other assigned duties as directed.

Monitoring and Patrol

• Secure premises by patrolling property, monitoring surveillance cameras, and access points.
• Patrol parking and surrounding areas.
• Make rounds of inspection to ensure fences, gates, doors, and windows are secure.
• Investigate unusual or suspicious conditions or activities on property or surrounding areas within 1 mile of the shelter location.
• Conduct visual inspections of the workplace on a continuous basis through direct observation, walking inspections, and the use of a video monitor.

Access Control and Recording

• Grant access for vendors and delivery persons.
• Record incidents, shelter guest, and visitor sign‑ins and sign‑outs.
• Monitor the safety and well‑being of guests, staff, volunteers, and vendors.

Crisis Response and Communication

• Respond to and provide crisis intervention and initiate security procedures when a critical or threatening situation arises.
• Follow established protocols for crisis response.
• Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Use de‑escalation communication strategies to manage disruptive behavior and resolve conflicts.
• Report on‑site incidents to appropriate internal or external entities.

Policy Enforcement and Assistance

• Inform violators or intruders of policy and procedures.
• Assist shelter staff in all related duties ensuring guest and facility safety.
• Collaborate with shelter staff regarding comings and goings of guests, unexpected site guests, vendor arrivals, guest holds at gates, and guest exits or who are no longer allowed on‑site.

Reporting and Supervision

• Report directly to the shelter supervisor.

Approaches and Strategies

• Implement trauma‑informed, harm reduction, low‑barrier, and strength‑based approaches.

• Problem Solving/Conflict Resolution – Identify and resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service – Manage difficult and/or emotional clients, guests, staff, and/or guests; diplomatically address their needs to ensure mutually satisfying outcomes.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Adaptability – Be able to change plans and adjust to changes in the work environment.
• Decision‑making – Use critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity when working with guests.

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Ability to work out‑doors 50% of the time.

• High School Graduate or GED.
• Must be able to actively patrol client sites and interact with the public for 6‑8 hours.
• 1‑3 years’ work experience with homeless population, preferred.
• 1‑3 years’ experience working in security.
• If in recovery, must have a sobriety minimum of three (3) years.
• Experience in or basic knowledge of mental health, homelessness and/or addictions fields,…