AES Case Manager - Temporary SC​/Anaheim Emergency Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Case Manager I is a high demand position that provides holistic, strength based, harm reduction case-management services specializing in housing to include, but not limited to: removing barriers in order to become housing ready, assisting guests with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking guests to on‑site and off‑site resources, assistance with applying for housing, assistance with locating housing, housing advocacy, assists with coordinating guest move out of shelter into housing.

The Case Manager I searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services. The Case Manager I participates in weekly Coordinated Entry System (CES) housing match meetings to provide guest updates on individuals being discussed during meeting.

$25.00/hr - $27.00/hr.

• Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
• Maintain an active case load.
• Work with guests to remove barriers that would impede them from focusing on housing.
• Create a case plan with each guest and perform needs assessments to ensure proper services are offered.
• Meet with each guests on case load four times a month.
• Maintain case load tracking system current.
• Ensure guest case notes are entered weekly within internal and external databases.
• Assist guests with obtaining documents needed for housing.
• Schedule and facilitate weekly life skills groups related to housing needs such in budgeting, how to be a good tenant, living independently, disseminating information on various housing programs.
• Utilize conflict management, de‑calation, and crisis intervention techniques in emergency situations.

• Develop an individualized guest‑centered housing plan.
• Conduct bungalow/bed space visits to maintain guest engagement.
• Research and visit various housing options that cater to low‑income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
• Maintain a list of current housing vacancies including but not limited to low‑income apartments, VASH and Section 8 opportunities, room for rent, room and board and local sober living homes.
• Assists guests in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies.
• Meet with each guest on your case load four times a month.
• Create an exit plan with each guest and coordinate guest move out into housing.
• Assist in facilitating training to new hires, interns and volunteers as needed.
• Allow new hires, interns, and volunteers to shadow you and provide site and daily duties overview as it relates to your role.

• Maintain proper documentation including copies of housing documents, guest goals, monthly reporting, and guest physical files.
• Maintain case load tracking system current.
• Enter guest case notes into internal and external database (HMIS, CES System, Well Sky, and Cal Optima) in a timely manner.
• Exit guests from case load and internal/external database, close out guests’ physical files.
• Accuracy of Cal Optima (CalAIM) billing process submission in a timely manner by designated deadline.
• Practice consistent communication related to guest status, including keeping supervisor informed of services guest is linked to with other service agencies, communicating challenges with guests, asking for assistance or direction for assisting guests with assessments, housing plans, referrals, exit plans.

• Participate in programming meetings and…