Peer Intake Navigator - SC​/OC Anaheim Emergency Shelter

Peer Intake Navigator

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Peer Intake Navigator is responsible for providing intake services to newly referred AES Guests. The Peer Intake Navigator will facilitate a warm welcome to AES, verify referral information from the referring agency, provide an AES site tour to guest, conduct an intake and assessment with new guest, review site guidelines and expectations for living at AES, and provide an on‑site services overview with the guest.

The Peer Intake Navigator will ensure data accuracy and enter intake information and documentation into the internal guest database and HMIS (Homeless Management Information System). The Peer Intake Navigator will be supervised and work closely with the Program Supervisor and Program Lead to ensure the move‑in of new guests is a seamless transition from homelessness to emergency shelter at AES.

• First point of contact for new guest referrals or inquiries about referrals.
• Conduct phone screening with referring agencies.
• Cross‑reference indefinite exit list.
• Schedule intake date and time.
• Review referral information.
• First point of contact upon arrival on‑site.
• Place new guest's items in bug zapper.
• Provide a warm welcome and site tour.
• Create a safe and inviting space for guest to engage in the intake process: review program guidelines & expectations, obtain Release of Information (ROI) for agencies guest is linked to, conduct homelessness assessment, go over Occupancy Agreement, review AES information for living in communal space: shower, bathrooms, laundry, meals, shuttle times, mail, bikes, pets, vehicles, couples dorms, programming services.
• Assist guest with acquiring guest  move‑in kits: hygiene and linen.
• Show guest bed assignment.
• Conduct New Resident Orientations.
• Maintain intake tracking system to ensure it is current.

• Participate in AES “all” staff meetings.
• Participate in Programs team meetings, case conferencing, and operations huddles as needed.
• Participate in professional development trainings.
• Participate in Homeless Service staff meetings and trainings.
• Participate in Social Service and Community meetings such as CES weekly match meetings.
• Maintain a positive working relationship with all TSA staff and external community partners.
• Perform other duties as directed.

Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; develop workflow policies and procedures.

Strategic Thinking – Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.

Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

PAY RATE: $20‑$22.00/hr.

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

• AA, BA, or equivalent degree (preferred).
• 2 years of HMIS experience (preferred).
• Excellent interpersonal and professional communication skills to deal with residents, co‑workers/volunteers, management, and community members.
• Must be in good physical health and…