Guest Services Agent Nf2

Job Title

Job Description

Performs a variety of guest service duties in the operation of a lodging activity within Inns of the Corps or Marine Lodge facilities. Greets and checks-in arriving and departing guests. Serves as the point of contact for all guest questions, concerns, and needs while occupying lodging facilities. Monitors telephone functions, answer incoming calls and in-house guest and staff calls. Assists with all guest reservations.

May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. Receives guest complaints, compliments and requests. Aids management and the guest in finding solutions to their problems or challenges to the best of their ability.

GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the "World Class Customer Service" course. A key role for GSAs is to seek out opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork. Provides concierge services when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues.

Notifies the higher-level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.