Technical Records Specialist 1

USA:
Locations | Clerical Data Entry | Full Time

17.94 - 17.94 USD per hour

Pocatello: 1070 Hiline, Suite 200, Pocatello,

Rexburg: 155 West Main Street, #11, Rexburg,

If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will create duplicate profiles and will slow the processing of your application for a new position.

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An Idaho where all individuals with disabilities have the opportunity to participate in the workforce and employers value their contributions.

To prepare individuals with disabilities for employment and career opportunities while meeting the needs of the employer.

The Technical Records Specialist 1 position is assigned to the Statewide Program Processes Unit and provides records management and administrative support within a Vocational Rehabilitation setting. This position is responsible for reviewing and processing documentation, maintaining accurate case records, ensuring compliance with IDVR policies and state/federal regulations, and delivering high-quality customer service to students, participants, staff, and other stakeholders. The position supports the daily operations of the Pre-ETS and Employment Services team members through comprehensive office support and technical assistance.

Includes but are not limited to the following:

• Maintain electronic records and documentation in accordance with agency policies, confidentiality requirements, and records retention standards
• Process, organize, scan, and index documents to support accurate case file maintenance
• Review incoming documentation for completeness and ensure required information is obtained
• Process and respond to Disability Determination Services (DDS) records requests in accordance with established procedures
• Enter participant data into case management system, as assigned

• Draft authorizations for services and submit for review and approval in accordance with agency policies and procedures
• Monitor shared communication channels, including fax lines and electronic document submissions, ensuring timely distribution and follow-up
• Answer and route statewide telephone calls, providing information and directing individuals to appropriate agency staff and services
• Provide information regarding Pre-ETS and Employment Services procedures, rules, and program eligibility, ensuring quality customer service in all interactions
• Schedule intake appointments and coordinate applicant communications
• Respond to general inquiries regarding agency programs and services
• Compose and format professional correspondence; review for completeness of Agency forms; and maintain office records in an orderly fashion
• Receive, review, route, and distribute incoming mail and documentation, and manage outgoing correspondence efficiently

• Ensure the confidentiality and security of participant information and Personally Identifiable Information (PII) at all times
• Complete assigned duties in compliance with agency policies, procedures, and regulatory requirements
• Support quality assurance efforts by maintaining accurate records and documentation

• Monitoring a records system to identify and correct errors: typically gained by at least six (6) months of full-time work experience where monitoring a records system and fixing errors was a key responsibility of the job
• Researching a variety of sources to resolve problems: typically gained by at least six (6) months of experience performing research and analysis of complex…