AI Product Manager

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre‑qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.

Frontdoor is a cutting edge, one‑stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre‑qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit

As a Product Manager for AI, you will lead the delivery and optimization of AI‑driven products that solve real business challenges. You’ll own the product backlog, translate business needs into actionable requirements, and collaborate cross‑functionally to ensure solutions deliver measurable impact. This role partners closely with process improvement, engineering, and data science teams to drive adoption, monitor performance, and support change management.

• Manage the AI product backlog and prioritize features based on business goals, user needs, and process improvement opportunities.
• Translate business challenges into actionable AI/ML requirements, working closely with data scientists, engineers, and stakeholders to define model objectives, data needs, and success metrics.
• Collaborate across teams to align on product strategy, roadmap, and rollout plans, ensuring incremental delivery and rapid adoption of AI capabilities.
• Convert operational challenges into user stories and acceptance criteria, partnering with process improvement leads and business teams.
• Validate AI solutions through testing and feedback loops with engineering, data science, and business teams to ensure quality and alignment with requirements.
• Own successful delivery of solutions, supplying product requirement documents and user stories to Engineering and UX teams including active involvement and leadership of others during sprint cycles.
• May assume other duties as applied.

Required Skills:

• Experience owning and contributing to initiatives with cross‑functional stakeholders
• Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases
• Track record of influencing and driving change through diverse stakeholder groups
• Ability to work effectively with tight deadlines in a fast‑paced environment
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrated ability to work in ambiguous situations and across organizational boundaries
• An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes
• Belief in the value of participating in and contributing to a collaborative team environment
• Are a self‑starter and can juggle multiple priorities and make things happen in a fast‑paced, dynamic and often ambiguous environment
• Enjoy solving problems, particularly those that involve finding the balance between competing priorities.
• Like both getting your hands dirty in day‑to‑day tasks and being able to take a step back to identify opportunities for improvement
• Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business

Preferred

Skills:

• Experience working with cross‑functional teams including engineering, data science, and business stakeholders.
• Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions
• Familiarity with agile methodologies, SDLC, and product development tools.
• Excellent…