Sr Product Manager – Collection Operations Strategy and Systems

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, , CA, AZ, TX, NC, SC, GA or VA. If you’re located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you to come into the office on Tuesdays & Wednesdays each week. For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $ - $ annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Sr. Product Manager – Collection Operations Strategy and Systems, you’ll lead the charge in refining BECU’s collections strategy and operations. Your work will ensure that technology solutions and processes deliver measurable results, improve member communications, and optimize recovery efforts. You’ll manage critical systems and oversee agency partnerships —all while using data-driven insights to shape strategy. This is your opportunity to make a lasting impact on operational efficiency and member experience.

• Own Strategy and
  
  Roadmap:
  
  Define and execute the vision for collections systems and operations, ensuring alignment with business goals.
• Manage Collections Systems:
  Oversee administration of current platforms (including Fax).
• Lead Agency Partnerships:
  Manage relationships with external collection agencies, resolve challenges, and share best practices to improve recovery outcomes.
• Optimize Member Communications:
  Refine digital outreach strategies (SMS, email) and run test-and-control campaigns to improve engagement and results.
• Analyze and Improve:
  Conduct data analysis to identify trends, measure performance, and inform strategic decisions.
• Collaborate Across Teams:
  Work closely with Credit Risk, Compliance, Customer Service, Finance, and external vendors to deliver seamless solutions.
• Drive Continuous Improvement:
  Capture insights, monitor KPIs, and adjust strategies to enhance efficiency and member experience.

• Strategic Influence:
  Shape collections operations and technology decisions that impact thousands of members.
• Cross-Functional Collaboration:
  
  Partner with internal teams and external agencies to deliver innovative solutions.
• Professional Growth:
  Expand your expertise in product management, analytics, and operational strategy.
• Innovation Opportunities:
  Lead modernization efforts, including platform migration and digital communication enhancements.
• Purpose-Driven Work:
  Contribute to a mission that prioritizes members’ financial well‑being and organizational success.

• Bachelor’s degree or equivalent work experience in technology, business, or related discipline.
• Typically…