Specialist, Client Support

About The Team

S&P Global’s Service Delivery team plays a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team.

This is a client-facing role that works directly with our clients.

Grade Level (for internal use): 09

S&P Global’s Service Delivery team plays a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team.

This is a client-facing role that works directly with our clients.

Candidates must have a successful track record of delivering results in a fast-paced environment. Candidates must have excellent communication skills and the willingness to bring a unique perspective through contributions to process improvement projects. Significant iLevel experience is preferred.

• Consulting with venture capital/private equity clients to match our portfolio monitoring and financial reporting offerings to their needs.
• Assists with the onboarding of new clients to the platform – often taking a very “hands‑on” role – throughout the process. Strong focus to be placed on consulting with clients to make our reporting as sticky as possible.
• Build robust Excel reports that are integrated with our platforms.
• Complete other client projects on an “as needed” basis.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint, and the motivation to learn new applications.

S&P Global states that the anticipated base salary range for this position is $53,084 to $79,417. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits.

• A strong understanding of financial analysis and reporting.
• Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
• Excellent verbal and written communication skills.
• The ability to work independently in an efficient and responsible manner. Extreme attention to detail and an ability to document processes.
• Experience working effectively with others in a team setting while under the pressure of deadlines.
• Willingness to work long hours at critical times (i.e., quarterly reporting) based on need.
• The desire to work for a company where individual contributions have significant impact on the success of the Team as a whole. A positive attitude is required.

• 4-year degree from an accredited college or university is required. Mathematics, accounting or finance degrees strongly preferred.
• Experience with our proprietary software, iLevel is desirable.

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

Advancing Essential Intelligence.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more…