Dispatcher, Customer Service​/HelpDesk

Job Details

Location:

Terry's Heating – Twin Falls,
Position Type:
Full Time Service Dispatcher
Salary: $21.00-$29.00 per Hour (Based on Experience)

Schedule:

Monday-Friday 7:30 AM-5:00 PM with occasional overtime opportunities

• Answer incoming customer calls with professionalism, empathy, and urgency.
• Schedule service, maintenance, and installation appointments.
• Dispatch technicians efficiently based on location, skill set, urgency, and schedule availability.
• Monitor technician progress throughout the day and adjust schedules as needed to maximize efficiency.
• Communicate appointment confirmations, delays, and schedule updates with customers.
• Coordinate return visits, warranty work, maintenance agreements, and follow‑up appointments.
• Maintain accurate customer records, work orders, and scheduling information within company software.
• Support technician productivity while balancing customer expectations and business priorities.
• Work closely with service managers and technicians to ensure smooth daily operations.
• Assist with general office and administrative responsibilities as needed.

This position requires strong time‑management skills and the ability to work independently or in a team. It also requires a high level of professionalism and customer‑service standards in stressful situations. Excellent verbal and written communication skills, a positive attitude, respectfulness, and strong problem‑solving, analytical, and decision‑making abilities are essential.

• Two or more years of dispatching or scheduling experience, preferably in HVAC, plumbing, electrical, or home services industry.
• Strong customer service and conflict‑resolution skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills with exceptional attention to detail.
• Experience using dispatching, scheduling, CRM, or service management software.
• Comfortable coordinating multiple technicians and adjusting schedules throughout the day.
• Strong computer skills and ability to quickly learn new software.
• Ability to remain calm, professional, and solutions‑focused under pressure.
• Reliable, dependable, and committed to providing outstanding customer service.
• High school diploma and/or equivalent; preferably a minimum of 6 months of dispatcher or related experience.

• $21.00-$29.00 per hour based on experience and qualifications.
• Health insurance.
• Paid vacation and holidays.
• 401(k) with up to a 4% company match.
• Paid training and professional development.
• Career advancement opportunities.
• Stable, year‑round employment.
• Supportive leadership and collaborative team culture.