Customer Service Center Specialist - Bilingual

Job Category: Production - 3 Step

Requisition Number: CUSTO
001954

• Posted:
  July 20, 2026
• Full-Time
• On-site

Showing 1 location

Corporate Office
303 Shoshone Street North
Twin Falls, , USA

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401 (K) retirement with employer match; educational and student loan repayment assistance; life insurance; long‑term disability insurance; loan incentives; and service recognition.

Employees also receive paid volunteer hours and can participate in our Pay‑It‑Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non‑profits since 2003.

• Driven: Hard‑working, self‑motivated, and strives for excellence. Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.
• Dedicated: Committed to the success of colleagues, customers, and the Bank. Has a team‑first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.
• Engaged: Cares about their job and the Bank’s success. Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Demonstrate the Bank’s core values: driven, dedicated, and engaged.

Provides excellent customer service and participates in creating a positive work environment.

• Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.
• Assists with a variety of requests for research and troubleshooting within Online Banking and Bill Pay.
• Investigates and resolves customer issues and effectively communicates to the appropriate parties.
• Transfers phone calls and information received to appropriate personnel.
• Completes additional tasks such as but not limited to retrieve and respond to secure messages, verifications of deposit, and SSI/Accuity verification requests.
• Provides information on an array of services for customers based on their requests and professionally manage situations that require special handling.
• Works closely and develops productive working relationships with all departments.
• Continually develops and maintains a working knowledge of bank products, services, internal policies, and procedures to effectively help all customers via telephone or email.
• Builds relationships with customers via recommendations and referrals through the Connections software.
• Maintains an organized and efficient work area.
• Updates and maintains the banks internal employee phone list.
• Follows all bank policies and procedures.
• Performs all job duties and maintains proper phone etiquette, compliance with all banking acts, laws and regulations.

• Assists other employees with difficult or more complex situations.
• Maintains key log and issues keys.
• Tests phone system and recordings.
• Provides input and assists with department meetings.
• Contributes to writing department policies and procedures.
• Assists the Customer Service Center Manager and Supervisor in training and the development of the staff.
• Assists the Customer Service Center Manager and Supervisor and may act as a back‑up in their absence.

Required: A High School diploma or equivalent is required. Two years of customer service experience.

Preferred: One year of banking experience to include knowledge of banking products and services and/or one year of call center experience.

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. The job is within the normal office cubical environment range.