Commercial Loan Servicing Support Specialist

Commercial Loan Servicing Clerk

Location:

Coeur d'Alene,  is a full-time hourly position, Monday through Friday, 8:00 AM – 5:00 PM, 40 hours per week. Rate of pay depends on experience.

• Uphold and promote core beliefs, core values, and customer service standards that define the Mountain West Bank culture.
• Board all types of commercial loans and process change‑in‑terms requests accurately and within established timelines.
• Perform loan maintenance and research requests related to commercial loans.
• Complete routine servicing functions, including processing loan payments, setting up and maintaining AFT/ACH transactions, waiving late fees, and correcting and reversing payments.
• Process commercial loan payoffs and complete paid loan file processing.
• Prepare, process, and document approved collateral releases.
• Maintain assigned pending items and filing on a weekly basis, ensuring proper follow‑up on outstanding items.
• Review commercial loan files for completeness and accuracy: assemble loan files, identify, track, and follow up on exceptions, finalize and sign off on completed files.
• Maintain and follow up on weekly collateral tracking reports.
• Research unposted, loan settlement, and outstanding GL items and make necessary corrections.
• Perform quality control reviews ("check backs") on boarded loans; track errors and ensure timely corrections.
• Complete required tasks related to HMDA LAR and CRA reporting.
• Provide prompt, knowledgeable, and friendly service to internal and external customers.
• Participate in community service activities as appropriate.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Required Qualifications:

• Demonstrated willingness to learn, adapt, and maintain a positive, open mindset.
• High school diploma or equivalent required.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Strong organizational skills with a high level of attention to detail and accuracy.
• Ability to work efficiently under strict deadlines and meet established timelines.
• Excellent customer service and interpersonal skills.
• Familiarity with standard office equipment and technology.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Understanding of, or ability to learn, documentation and signature requirements for various business entities.
• Understanding of, or ability to learn, title reports and proper vesting to ensure accurate lien position.

Preferred Knowledge, Skill, Ability:

• Minimum of one year of experience in lending policies, procedures, and loan documentation.
• Working knowledge of banking policies, procedures, programs, and regulatory requirements.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.

Require sitting for most of the day, use of hands in repetitive motions. Occasional standing, walking, lifting up to 10 pounds.

Starting salary depends on relevant experience and may vary by location. Benefits include medical, dental, vision and life insurance; health savings account;
Employee Assistance Program; retirement savings plan (401(k) and Profit‑Sharing); short‑ and long‑term disability; education and training; paid time off and paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No recruiters or unsolicited agency referrals please.