Loan Servicing Specialist

Corporate Office
303 Shoshone Street North
Twin Falls, , USA

Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities. We offer meaningful work and benefits that come with Idaho’s only mutual bank – no stockholders or majority owners, just our account members. Eligible employees receive paid vacation, sick leave, and holidays; health, dental, and vision insurance; 401(k) retirement with employer match;

educational and student loan repayment assistance; life and long-term disability insurance; loan incentives; and service recognition. Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. The First Federal Foundation has contributed to local non-profits since 2003.  

The Loan Servicing Specialist will:

• Provide exceptional customer service to internal and external customers through phone calls, email, and loan desk tickets.
• Be responsible for all aspects of loan maintenance, including processing payments, payoffs, payment corrections, and wires.
• Be responsible for the setup of all loan types in the bank’s core system and/or perform quality control of loan setup.
• Review annual escrow analysis, track and pay property taxes and insurance (flood, private mortgage insurance, hazard), and set up and/or cancel escrow accounts.
• Perform title tracking to ensure liens are added and/or released timely on titled collateral and real property.
• Ensure timely and accurate credit reporting on applicable loan types.
• Complete other duties as assigned.

Minimum Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High school diploma or equivalent.
• One year of experience in banking, finance, office or clerical support, or related role.

Preferred Qualifications

• Two years of experience in banking or finance.

Job Requirements

• Reliable transportation to and from work.
• Ability to sit or stand for extended periods and operate computer applications and equipment.
• Able to perform essential responsibilities of the job with or without reasonable accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.