Emergency Communications Officer; 911 Dispatcher

As the next Emergency Communications Officer for the City of Twin Falls, you will serve as a critical first point of contact for the community during emergency and non-emergency situations. You’ll answer 911 and non-emergency calls, quickly and accurately assess situations, and dispatch police, fire, emergency medical, and public works services to ensure timely and effective response.

In this high-impact role, you’ll work in a fast-paced, high-pressure environment where calm decision-making, clear communication, and attention to detail are essential. You’ll support public safety operations around the clock while providing professional, compassionate service to callers during stressful and often life-threatening situations.

As an Emergency Communications Officer, you will:

• Answer emergency and non-emergency calls using multi-line telephone and 911 systems
• Determine call priority, gather critical information, and accurately enter data into a computer-aided dispatch (CAD) system
• Dispatch and coordinate police, fire, emergency medical, public works, and related services
• Provide emergency medical dispatch and crisis intervention services, including pre-arrival instructions when appropriate
• Ask clear, concise questions to assess caller needs and anticipate unfolding situations
• Monitor and operate radio consoles, computer systems, alarms, and other communications equipment
• Retrieve, enter, and update information in local, state, and national databases
• Maintain accurate and confidential records related to calls, incidents, and communications
• Communicate and coordinate with internal departments and external agencies to support effective emergency response
• Keep supervisors informed of work progress, operational challenges, and improvement opportunities
• Respond to citizen questions and concerns in a courteous, professional, and timely manner
• Testify in court when subpoenaed
• Perform related duties as required
• $22.63 - $27.13 per hour ($47,070 - $56,430 annually) starting pay, depending on experience
  • $24.19 - $29.03 per hour ($50,315 - $60,382 annually) upon successful completion of training
  • $25.90 - $31.09 per hour ($53,872 - $64,667) after the introductory period and required certifications are obtained
• Full-time, non-exempt position
• Robust retirement plan with strong employer contributions
• Paid medical and vacation leave, plus paid holidays
• Comprehensive medical, dental, and vision coverage
• City-paid life and disability insurance
• Wellness programs, additional savings, and retirement benefits
• Free or discounted access to City recreation amenities, including the pool, golf course, and library

The City of Twin Falls offers a $5,000 hiring bonus for Emergency Communications Officers. The bonus is paid in three installments:

• $1,250 paid at the end of the employee’s first pay period
• $1,250 paid upon successful completion of training and designation as an independent call taker
• $2,500 paid after one year of continuous employment

Employees must remain in good standing with the City through each payout period to receive the full hiring bonus.

• High school diploma or GED
• Any equivalent combination of education and experience that provides the required knowledge and abilities
• Ability to obtain POST Basic Certification within 18 months of hire
• Ability to obtain Emergency Medical Dispatch certification within six months of hire
• Ability to obtain ILETS and NCIC certification
• Ability to pass a pre-employment background check and drug screen

The following are automatic disqualifiers established by Idaho Peace Officer Standards and Training (POST):

• Marijuana use within the past year
• Controlled substance use within the past five…