Director of Refugee and Mental Behavioral Health Services

Director Position at One Love Agency

We are One Love Agency, and we are looking for a Director to lead our Twin Falls office. Before we tell you about the job, we want to tell you about us — because if this is the right fit, you will feel it in the next few paragraphs. Who we are For more than fifteen years we have walked with Idaho families through the hardest seasons of their lives.

Six offices now. Refugee families rebuilding from the ground up. Families in crisis. People finding their way back from addiction. We serve the people other systems have the hardest time holding onto. We run on a Hawaiian word:

hānai — to take in, to raise as your own. That is how we treat our clients and it is how we treat each other. When someone joins One Love, they join a family. We also work like a village. The therapist, the case manager, the front desk, the peer support specialist, the biller — every one of these roles is standing in a circle around a client.

Nobody is the star and nobody is support staff. If the front desk misses a benefit verification, the therapist's best hour never reaches the family who needed it. We all carry a piece, and we carry it for each other. And we hold to three things we call the

Big C's:

Clients. They are the reason for every decision we make. Not the schedule, not the paperwork, not convenience. Them.

Compliance. A note written well is proof a family was actually served. Compliance is how we protect the client's access to care, protect the staff who provide it, and protect the agency that employs them. We stay at 100% — not because someone is watching, but because the people we serve cannot afford for us to slip.

Community Partners. Resettlement agencies, shelters, courts, schools, clinics, advocates. They send us people they are responsible for, and that trust is on loan. We do what we said we would do, and when we can't, we tell them the truth early.

What this role really is You will lead our Twin Falls office — the refugee program, our general behavioral health services, the administrative side, compliance, and reporting. You will hire, train, and develop the people who serve our clients. You will be the face of One Love Agency in this valley. Our Twin Falls team already includes therapists who came to this country as refugees themselves and now serve that same community.

You will be leading people like that. It is a privilege, and we take it seriously. If you carry a master's-level license, this role also comes with a therapy caseload — refugee and general population both. We would love that. We believe leaders should still sit with clients. Here is the part we want to be plain about:

we are handing this office to someone. We are not looking for a caretaker. We are looking for a leader who knows this industry, looks at what is in front of them, and says I've got this — and then goes and does three things. Builds our client census, because there are families in this valley we are not reaching yet.

Develops the staff, because the people already here can go further than they know. And takes care of our community partners, so that the trust they extend to us keeps growing. Build clients. Develop staff. Serve our partners. That is the job.

Who we are hoping to find Honestly? Someone who

gets it, wants it, and can carry it.

Degrees matter to us — a bachelor's in social work, psychology, counseling, human services, or a related field is a real asset, and a master's with Idaho licensure (LCSW, LMSW, LCPC, LPC, LMFT) opens the clinical side of this role. If you have those, tell us. But what we are really looking for is someone with:

• Real experience in mental and behavioral health — you have done this work, not just read about it
• A working read on this industry — you understand…