IndySoft Analyst

We are seeking an Indy Soft Analyst to join our Accredited Labs team. This is a unique opportunity to be part of a fast‑growing organization and play a hands‑on role in configuring and administering the calibration management platform that runs our national network of labs.

The ideal candidate has some relevant Indy Soft experience and is eager to develop it further. You will help keep our Indy Soft system healthy, well‑configured, and integrated with the rest of our application stack.

As an Indy Soft Analyst, you will support the day‑to‑day administration of Indy Soft and its connections to our other business systems. Reporting to the Manager of Applications, you’ll work closely with Operations, Quality, Finance, and the IT team to ensure data flows cleanly between platforms and that users across our labs have a consistent, reliable experience.

• System Administration:
  Perform day‑to‑day administrative tasks in Indy Soft — managing user accounts, roles and permissions, and other routine configuration changes. Assist with system updates and upgrades and help keep configurations consistent across sites.
• Configuration & Setup:
  Configure templates, lists, events, and workflows within Indy Soft. Set up and maintain equipment profiles, procedures, and reporting layouts (Print Builder / Layout Builder).
• Data Migration & Site Integration:
  Assist with extracting, transforming, and loading data when integrating new locations onto our standard Indy Soft configuration, helping ensure a smooth and accurate transition.
• Data Quality & Hygiene:
  Run queries and reports to identify and clean up duplicate, missing, or inconsistent data. Support data validation, mapping, and cleanup efforts during system changes and the onboarding of newly acquired labs.
• Integrations & Data Flow:
  Help implement, monitor, and maintain integrations between Indy Soft and our other business applications (such as Net Suite and Salesforce) using APIs and integration tools. Troubleshoot failed syncs, investigate data mismatches, and help keep records aligned across systems.
• User Support & Documentation:
  Provide front‑line support to users for Indy Soft questions and issues, escalating complex problems as needed. Develop and maintain clear documentation, how‑to guides, and training materials to improve adoption and proficiency.
• Continuous Improvement:
  Identify inefficiencies in how Indy Soft and connected systems are configured and used, and recommend enhancements, customizations, or automation to improve accuracy and productivity.

• Hands‑on experience administering or configuring Indy Soft.
• 1–4 years of experience in a systems administration, business systems analyst, data analyst, or application support role.
• Comfort working with relational databases and writing SQL queries to retrieve, analyze, insert, and update data.
• A working understanding of how business applications connect and share data, including familiarity with APIs, imports/exports, or integration concepts.
• Strong attention to detail and a methodical, accurate approach to data and configuration work.
• Solid problem‑solving skills and a proactive, curious mindset — you enjoy figuring out why something isn’t working and fixing it.
• Strong written and verbal communication skills, with the ability to explain technical topics clearly to non‑technical users.
• Proficiency with Microsoft Office, particularly Excel (formulas, lookups, data cleanup).

• Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or a related field.
• Experience with calibration, asset, or quality management systems beyond Indy Soft.
• Programming or scripting experience, particularly Python, for automating tasks and working with data.
• Experience administering or supporting business platforms such as Net Suite, Salesforce, or Hub Spot.
• Exposure to integration or ETL tools, middleware, or scripting for automating data tasks.
• Familiarity with calibration, metrology, manufacturing, or other regulated environments.
• Experience supporting data migrations or system rollouts across multiple sites.

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• Vision…