Functional Consultant; Cleared

Overview

About Unison:

Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domainexpertisehelp contract shops, cost engineers,1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empoweringagenciesand executives to spend more minutes onmissionand achieve strategic objectives.

Unison is how federal business gets done.

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.

The Functional Consultant will support the delivery and ongoing operations of PRISM, Unison's flagship Commercial Off-The-Shelf (COTS) Acquisition and Grants Management solution used by Federal agencies across the U.S. Government. This role works closely with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations. This role is in person in Springfield, VA, 5 days per week.

Responsibilities Include:

• Serve as a functional support resource for Government users of the PRISM application
• Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process
• Escalate complex issues to technical teams while coordinating timely resolution and communicating status updates to stakeholders
• Provide exceptional customer service by communicating effectively with Government users and project stakeholders
• Analyze reported issues, identify root causes, and recommend functional solutions or workarounds
• Support software configuration management activities, including documenting configuration changes and validating system functionality
• Participate in system testing, including regression, integration, and user acceptance testing activities
• Assist with user training, knowledge transfer, and development of training materials and user documentation
• Generate reports and perform analysis of Help Desk metrics, trends, and recurring issues
• Collaborate with functional consultants, developers, business analysts, and project managers to support system enhancements and operational improvements
• Document support activities, resolutions, and best practices to improve service delivery
• Represent Unison professionally while fostering strong, trusted client relationships

Required Experience

• 1+ years of experience supporting enterprise software applications, ERP systems, or business applications
• Experience providing software support or Help Desk services in a client-facing environment
• Experience troubleshooting functional application issues and working with cross-functional teams to resolve problems
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users

Preferred Experience

• Experience supporting federal government software applications
• Knowledge of federal acquisition, procurement, or grants management business processes
• Experience supporting acquisition systems such as PRISM or similar COTS applications
• Experience with SQL queries for troubleshooting and reporting
• Experience supporting software implementations or Operations & Maintenance (O&M) environments
• Experience with testing, configuration management, training, and organizational change management
• Experience supporting financial system interfaces or enterprise system integrations

Core Skills & Abilities

• Excellent customer service and interpersonal skills
• Strong analytical and problem-solving…