Sporting Goods Sales

Job Description

Age Restriction: Due to ATF and FFL laws, the minimum age to sell handguns is 18+. Therefore, you must be 18+ years of age to work at the gun counter.

Provide direct customer service and support by selling firearms, fishing, archery, camping, and related items. Complete and review ATF forms, make sales and follow-up calls. The position primarily focuses on the sporting goods department and assists throughout the entire store as needed. Other duties include stocking shelves, pricing merchandise, inventory, and other retail‑related activities.

• Sell merchandise and advise customers on merchandise features, advantages, and benefits both face to face and over the phone.
• Demonstrate product features, functions, and accessories.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Verify detailed information from customers for firearms sales related background checks.
• Utilize ATF, FBI, and state systems when appropriate.
• Responsible for receiving and displaying merchandise in accordance with specific established policies, procedures, and standards. Accountable for department inventory.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise.

• Move material using appropriate material handling tools and equipment including but not limited to by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising, and handling of products.

Required Skills / Experience
:
Experience and knowledge of firearms, shooting, scopes, ammo, reloading, and accessories required. Knowledge of 4473 forms preferred. Hunting, fishing, camping, shooting, and general outdoors experience preferred. Rigorous attention to detail required. Computer skills required. Previous merchandising experience helpful. Good communication skills and ability to effectively engage with customers and staff on a regular basis. Ability to understand and follow specific instructions and procedures.

Ability to resolve difficult or stressful customer service issues. Ability to sort, check, count, and verify numbers. Ability to work as a team.

Required Education / Certification
:
High school diploma, GED or equivalent preferred not required. College degree preferred, not required.

Other Requirements
:
Must be able to pass a thorough background check. Must be willing to work any retail shift. Ability to complete training courses and pass certification tests provided by D&B Supply. Must be able to work majority of shift standing and be able to lift up to 75 pounds (majority of lifting between 5 to 45 lbs) to move merchandise, be able to climb, reach, bend, stoop and crawl.

Must be able to physically participate in resets, remodels and reconstruction projects.