Supervisor, Retail, Retail Associate​/ Customer Service

Job Overview

Provides support to production, retail, and/or donation door, as needed. Will serve, at times, as “Supervisor in Charge” of the entire facility. Responsible for assuring a high level of guest and donor service and ensuring that Easterseals‑Goodwill policies and procedures are uniformly enforced and followed. Cross‑training in all aspects of Goodwill is required. Performs duties according to the established Best Practices of ESGW.

Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs, showing initiative to accomplish tasks and being prepared to move between assignments as priorities change.

• Support production, retail, and donation door operations.
• Serve as Supervisor in Charge of the entire facility when required.
• Supervise Goodwill Donation Door activities as assigned.
• Assist in all aspects of retail, production, and donation door operations.
• Work flexible hours, including evenings, weekends, and longer shifts if needed.

• 0–2 years of experience.
• Previous supervisory experience preferred.

• Ability to move independently or with reasonable accommodation within the facility and community.
• Physically and mentally able to perform all job requirements.
• Able to lift and carry 20–100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for the entire shift.
• Tolerance to extreme changes in temperature and humidity.
• May be required to work more than 40 hours per week.
• Completion of a background check is required.

• Medical, Vision, Dental, and Voluntary Products.
• Paid Time Off (PTO).
• 401(k) Retirement Plan with up to 4% contribution.
• Tuition Assistance.
• Flexible Spending and Health Savings Accounts.
• 10% Discount on ESGW Services.
• Employee Wellness Program.
• 30% Discount at Goodwill Stores.

Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. We are a 501(c)(3) nonprofit and qualified employer for PSLF. If you need assistance or accommodation during the application process, please inform us and we will work to provide support.

Easterseals‑Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.