Long-Term Care Ombudsman

Overview

Under the supervision of the Regional Ombudsman, the Long‑Term Care Ombudsman receives, documents, investigates, mediates, and resolves complaints affecting persons residing in long‑term care facilities or living independently receiving waivered Medicaid services. The position requires travel within the eight counties of south‑central Idaho for unannounced facility visits and complaint visits.

• Receive, document, investigate, mediate and resolve complaints affecting residents of long‑term care facilities or individuals living independently receiving waivered Medicaid services.
• Report to the State Surveyor, Adult Protection and Law Enforcement as necessary.
• Refer to and work with Legal Aid Services to resolve legal issues pertaining to residents.
• Complete routine unannounced visits to nursing homes and assisted living facilities.
• Work to preserve the health, safety, welfare and rights of residents of long‑term care facilities.
• Advocate for resolution of resident concerns related to their rights.
• Provide consultation and information to residents, family members, facility staff and members of the community.
• Maintain a client case load.
• Ensure client confidentiality is maintained.
• Provide education to residents of long‑term care, families, facility staff and the community.
• Attend training and meetings as required.
• Perform other duties as assigned by the Regional Ombudsman.

• Bachelor’s degree or equivalent
• Excellent organizational skills.
• Proficiency in computer skills, including word processing, database, and presentation programs.
• Excellent oral and written communication skills.
• Ability to relate with people courteously and maintain client confidentiality.
• Ability to work independently.
• Demonstrate ability to collect data, conduct interviews and form conclusions.
• Ability to meet deadlines as requested.
• Ability to interpret and apply local, state and federal regulations as required.

• Full‑time 40 hours per week; may require evening and weekend meetings, travel within an eight‑county service area and travel out of area for conferences and trainings as approved by the Regional Ombudsman.

• Tuition assistance for yourself and your immediate family at CSI; reciprocal agreements for tuition assistance at Lewis‑Clark State College and Idaho State University.
• Free gym/recreation center membership for you and your family.
• Discounted athletic events.
• Discounted Herrett Center events and shows.
• Medical – Select Health.
• Dental – Delta Dental/Willamette.
• Vision – Ameritas/VSP.
• Retirement plan:
  • Employee Contribution: 7.18%
  • Employer Contribution: 11.96%

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.

Company

Location:

Twin Falls – Office on Aging. Position Type:
Full‑time Regular. Salary: $40,000.00 USD. Is this position grant‑funded? Yes. FLSA:
Exempt. Months per year: 12 months year round. Work days/hours:
Monday‑Friday; evenings or weekends as needed.