Field Service Manager

Overview

Linde Gas & Equipment Inc. is seeking a Field Service Manager in Twinsburg, OH. The role combines operational support, customer engagement, delivery, and safety leadership to ensure high-quality service to customers across local routes and plant operations.

This position is physically active and customer-facing, with responsibilities including field supervisory support for 2 or more employees at the locations, operational coordination, and ensuring compliance and product delivery across all service activities. You will help contribute to a safe, efficient, and productive work environment on the road and within the plant.

• Competitive compensation
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO)
• Employee discount programs
• Opportunities for educational and professional growth
• Additional compensation may vary depending on the position and organizational level

Pay Range: $69,750 - $102,300, depending on experience.

• Operational & Plant Support:
  Supervise and coordinate daily plant operations, including planning, assigning, and prioritizing daily work activities and ensuring tasks are effectively communicated and executed by employees across the location.
• Provide day-to-day leadership and direction to production and distribution teams, proactively addressing operational challenges and ensuring customer and internal service requirements are met.
• Oversee inventory levels of production supplies, ensuring accuracy, availability, and compliance, and review and approve DOT shipping documentation for correctness and regulatory adherence.
• Monitor employee performance and operational processes, identifying issues related to staffing, logistics, delivery schedules, efficiency, safety, and quality, and lead corrective actions and continuous improvement initiatives.
• Serve as a key point of coordination and escalation, building strong working relationships with plant personnel, drivers, customer service teams, and external customers to ensure smooth operations and timely resolution of issues.
• Model and promote safe work practices, reinforcing company policies, training expectations, and accountability standards throughout the operation.

• Team Engagement & Training:
  Lead and conduct onboarding and ongoing training for new and existing team members, ensuring consistent understanding and adherence to safety, quality, delivery, and operational standards.
• Provide day-to-day guidance, coaching, and technical support to employees in the field and within the plant, serving as a primary resource for troubleshooting, customer education, and cross-functional coordination.
• Reinforce performance expectations and best practices, addressing training gaps and recommending corrective actions as needed to support employee development and operational effectiveness.
• Foster a positive and engaged work environment, promoting teamwork, accountability, and mutual respect while modeling professional conduct and company values.
• Partner with leadership and HR to support workforce development initiatives, skills progression, and succession planning efforts.

• Safety & Compliance:
  Conduct and document pretrip and posttrip inspections, reporting maintenance or repair needs.
• Uphold the highest standards of personal safety and contribute positively to the site’s safety culture.
• Ensure activities comply with Linde Safety and Quality Systems, coordinating with compliance teams when necessary.
• Support environmental, safety, and quality objectives for field and plant operations.

• Field Delivery & Customer Service:
  Safely and efficiently deliver compressed gas cylinders, hard goods, and related products across a local route generated by computer systems.
• Load and unload cylinders and materials at customer sites.
• Accurately record delivered and picked-up products, ensuring documentation and cylinder tracking are complete and correct.
• Respond to customer needs while representing Linde with professionalism and service excellence.

Required Qualifications

• Minimum of 3 years of experience in an industrial, plant, or operations environment, with demonstrated responsibility for coordinating work activities, supporting or leading teams, and maintaining operational standards.
• High School Diploma or GED required.
• Strong leadership, customer service, communication, and organizational skills, with the ability to provide direction, set priorities, and communicate expectations clearly to team members.
• Demonstrated integrity, accountability, and a strong commitment to safety, including the ability to lead by example and reinforce safe work practices among others.
• Positive, results-driven mindset with a focus on continuous improvement, problem-solving, and operational efficiency.
• Working knowledge of Linde's business operations and commitment to supporting its mission, values, and customer service goals.
• Valid Class A or B CDL with a minimum of 2 years of consecutive driving…