Data Centre Operations Engineer; DCOPS Twinsburg, OH

Data Centre Operations Engineer (DCOPS) Twinsburg, OH at N Consulting Ltd

Role Overview

The Data Centre Operations Engineer is responsible for providing 24x7 ( Multiple Shifts) onsite data centre hardware and cabling support for critical enterprise data centres. This role delivers “smart hands” services in a managed services environment, supporting installations, break/fix repairs, decommissioning, and inventory management while adhering strictly to change management, security, and safety standards.

The role requires hands-on technical expertise, strong operational discipline, and the ability to work independently during assigned shifts, including on-call and emergency support.

Data Centre Hardware & Cabling Operations

• Perform rack, stack, and installation of IT hardware (servers, network, and storage devices).
• Install and remove copper and fibre cabling (Single-Mode, Multi-Mode).
• Plan and execute cable routing, trunking, patch panel installations, and capacity upgrades.
• Label all cabling and equipment in accordance with data centre standards.
• Power up cabinets and IT devices following best practices and load balancing guidelines.

New Installations

• Review and acknowledge work requests via DCRM within 24 hours.
• Complete installations within agreed SLAs and business timelines.
• Perform network connectivity testing, including ping tests.
• Coordinate with network, SAN, and customer teams during planning and execution.
• Troubleshoot and resolve hardware and cabling issues within SLA targets.
• Replace hardware components such as NICs, SFPs, memory, and hard drives.
• Join major incident (MIM) and outage bridges as required.
• Maintain clear communication with incident bridge owners and stakeholders.
• Provide timely updates and close tickets within defined resolution timelines.
• Execute decommissioning activities under approved change records.
• Remove hardware, cabling, and patch cords end-to-end.
• Prepare equipment for disposal in line with decommissioning and data destruction procedures.
• Perform disk wiping, shredding, and disposal tracking (ADR / ERI).

Hardware Receiving & Inventory Control

• Log all incoming and outgoing equipment in the Hardware Receiving System (HRS).
• Track assets in DCTracks and ensure inventory accuracy.
• Coordinate shipments, RMAs, and inter-site transfers.
• Ensure all updates are completed within the same shift or within SLA timelines.

Facilities & Cross-Functional Support

• Coordinate with facilities teams during power work and infrastructure changes.
• Perform pre- and post-power checks on IT equipment.
• Support cabinet placement, power requests, floor tile work, and cable tray installations.
• Assist vendors and manage access to meet-me rooms and secured areas.

Compliance, Safety & Documentation

• Follow all data centre policies, work rules, and change management procedures.
• Maintain compliance with security, safety, and audit requirements.
• Complete required training and background checks.
• Ensure accurate documentation and system updates for all activities.

Skills & Technical Requirements

• Strong knowledge of copper and fibre cabling (SM, MM).
• Experience with rack & stack, hardware installations, and break/fix repairs.
• Familiarity with tools such as DCRM, DCTracks, HRS, or equivalent systems.
• Ability to troubleshoot network connectivity and hardware faults.
• Comfortable working in 24x7 shift-based environments.

Tools & Equipment

• Proficient with hand tools for hardware and cabling installation.
• Experience using fibre testing and troubleshooting equipment (1G / 10G / 100G).
• Familiarity with portable cable labelling tools (e.g., Brady BMP series).
• Onsite role at critical data centre facilities.
• Rotational shifts including nights, weekends, and on-call support.
• Emergency and extended-hour support may be required during incidents or large projects.