Datacenter Operations Engineer

Datacenter Operations Engineer

Infosys is seeking a Datacenter Operations Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Candidate must be located within commuting distance of Twinsburg, OH or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree (Non-Engineering) or foreign equivalent required from an accredited institution.
• At least 3 years of IT experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Hands and feed support for Data Center operations.
• Candidate must be available to work onsite on a rotating /fixed shift schedule to provide support at Datacenter.
• Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
  Shift 1 06:00–15:00 PST
  Shift 2 14:00–23:00 PST
  Shift 3 22:00–07:00 PST
• New Installations of IT devices:
  • Rack and stack of IT devices.
  • Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
  • Certifications on Data center operations and cabling.
  • Install trunks and patch cords, panels and power cables as required to support additional capacity.
  • Perform all IT audits, annual DC track and Tape audits.
  • Vendor access approval for break fix activity and facility repairs.
  • Provide on call support and emergency onsite coverage (may be extended time frame).
• Break / Fix repairs:
  • Attend crises calls for troubleshooting cables and/or hardware issues.
  • Troubleshooting, isolating and repairing of all cables (SM, MM and copper).
  • Participate and execute assigned change requests.
  • Removal and installation of parts from inside of IT hardware to include but not limited to: NIC’s, SFP’s, Memory, Hard Drives.
• Decommissions and Cabling:
  • The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.
  • Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
  • Removable media (disk) disposal tracking and destruction.
  • Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.
• Entries into Hardware Receiving System:
  • Package pickup and delivery to include large shipments on the loading docks or mailrooms.
  • Coordinate / prepare for shipment and transfer of equipment to other locations.
  • Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
  • RMA all parts as required including tracking of those parts using HRS tool.
  • Hardware shipment receiving / tracking of all IT devices, and parts.
  • Large assets are tracked in both HRS and DC Tracks.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.