IT Equipment Technician

Great Day Improvements - IT Equipment Technician (Twinsburg, OH) Company Overview

Since its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct‑to‑consumer provider of premium home improvement products. The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, Leafguard®, Englert®, and The Bath Authority.

With an expanding workforce of over 4,800 employees across 130 metropolitan markets throughout the U.S., Great Day Improvements continues to rank among the top home improvement companies nationwide and is one of the fastest growing private companies in America.

The IT Equipment Technician supports the employee technology lifecycle by preparing, shipping, receiving, tracking, and organizing company‑issued equipment. This role supports onboarding, offboarding, hardware requests, replacements, inventory coordination, and basic first‑day technology setup.

Twinsburg, OH (On‑site)

Non‑exempt

$16.50 - $17.50 per hour

• Prepare, stage, package, ship, receive, and organize employee technology equipment, including laptops, iPads, monitors, accessories, and other standard company‑issued devices.
• Support onboarding, offboarding, replacement, refresh, and standard hardware requests by following documented procedures and operational checklists.
• Review assigned employee requests to determine equipment preparation, shipment, pickup, replacement, or return needs.
• Coordinate equipment handoff, shipment, or pickup for employees and managers.
• Receive, sort, and organize returned company equipment and accessories.
• Confirm equipment requests are completed accurately and closed appropriately within the ticketing system.

• Assist new employees with basic first‑day technology setup activities.
• Help employees log into company‑issued devices and access standard workplace applications for the first time.
• Provide basic guidance related to equipment setup, accessories, and onboarding instructions.
• Support employees during initial equipment handoff, shipment receipt, or workstation setup.
• Escalate access issues, device concerns, or technical troubleshooting needs to the appropriate IT support team.

• Maintain accurate asset, inventory, shipment, and ticketing records.
• Track assigned, returned, staged, missing, damaged, and replacement equipment.
• Update inventory records, ticket notes, shipment tracking details, and storage locations throughout the request lifecycle.
• Assist with inventory counts, reconciliation, and equipment organization.
• Help maintain clean, organized, and audit‑ready storage and staging areas.
• Support inventory accuracy and operational consistency across onboarding and offboarding activities.

• Coordinate incoming and outgoing equipment shipments.
• Package equipment securely and prepare shipping labels and materials.
• Track shipment status and confirm delivery or return completion.
• Receive and process returned equipment from employees.
• Organize shipping supplies, labels, boxes, and packaging materials.
• Document missing, damaged, delayed, or incomplete equipment returns.

• Follow standard operating procedures (SOPs), checklists, and defined fulfillment workflows.
• Maintain accurate documentation and data entry related to assets, shipments, requests, and returns.
• Communicate professionally with employees, managers, HR, and internal IT teams regarding equipment status.
• Escalate delays, missing equipment, damaged equipment, access concerns, or process issues to leadership as needed.
• Identify process gaps or operational concerns and elevate recommendations for improvement.
• Support day‑to‑day operational tasks assigned by Service Desk leadership.

• 0 to 2+ years of experience in customer service, operations support,…