Workstation Specialist

Workstation Specialist

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.

** Reference number*
* ** Job details*
* ** Domain*
* Performance and Support

** Job field / Job profile*
* IT - Workstation technician

** Job title*
* Workstation Specialist

*
* Employment type

*
* Permanent

** Professional category*
* Employees / Staff

** Part time / Full time*
* Full-time

** Job description*
* Location:

Twinsburg, OH

Onsite: 5 days/week

Summary

The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements.

Essential Duties and Responsibilities

- Provides Proximity support to end users.

- Solving, analyzing and updating tickets for effective ticket resolution and reporting.

- Resolve incidents and requests per Service Level Agreements.

- Meets monthly targets for Key Performance Indicators (KPI).

- Updates and manages knowledge database.

- Mantains computers inventory up to date.

- Onsite support for wired and wireless configuration.

- Ensure Safran standards related to software baseline and hardware are applied.

- Responsible for managing device configuration (laptops, workstations, printers, etc.), also providing preventive and corrective maintenance.

- Phone system management.

- Communicates clearly in both verbal and written correspondence.

- Follow up with end users and the business on problem resolution.

- Works with Level 3 of support to conduct tests and evaluate different alternatives.

- Interfaces with suppliers to maintain desired functionality, performance and availability in LAN Network.

- Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.

- Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

- Bachelor's degree in Computer Science or Related Field with Five (5) years' of IT/IS experience or 9 years' of IT/IS experience

Knowledge/Skills

- Negotiation - Advanced

- Written & Spoken English - Advanced

- Troubleshooting - Advanced

- Windows operating systems - Advanced

- Computer spare parts replacement

- Network basic troubleshooting

- Computer imaging

- Ticketing System

Certificates, Licenses, Registrations

- CompTIA A+ (preferred)

- CompTIA Network+ (preferred)

- CompTIA Security+ (preferred)

- ITIL Foundations (preferred)

Supervisory Responsibilities

List the supervisory responsibilities this position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities.

None.

** Candidate skills & requirements*
* Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position sits and performs computer work for extended periods of time.

This positions moves computers…