Internal Title Senior Director, Infrastructure & Operations

Overview

Great Day Improvements - Senior Director, Infrastructure & Operations

Company Overview:

In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products.

The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, Hartshorn Custom Contracting, Your Home Improvement Company, K Designers, Leaf Guard®, Englert®, and The Bath Authority.

With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America.

Technology and disciplined vendor management are critical to how Great Day Improvements operates  Contract Administrator plays a key role in strengthening financial discipline, vendor accountability, and operational rigor by establishing a structured, proactive approach to contract lifecycle management across the enterprise, beginning with Enterprise Technology & Intelligence (ETI).

Job Summary:

The Senior Director, Infrastructure & Operations is responsible for leading the teams that support the company’s core technology foundation, including infrastructure, network, cloud, data center, identity and access management, endpoint computing, collaboration platforms, service desk operations, and infrastructure security support.

This role supports a national, highly distributed environment of more than 4,800 employees across branch locations, manufacturing facilities, corporate offices, and data centers. The Senior Director will ensure critical technology services remain stable, secure, scalable, and aligned to business needs.

The ideal candidate is an infrastructure and operations leader who began their career in a hands‑on technical role and has advanced into senior leadership. They should be comfortable working with executives and technical teams, assessing current operations, building practical roadmaps, improving service levels, developing talent, and raising accountability across the organization.

Application development, ERP systems, enterprise integrations, business intelligence, and software engineering are managed by a separate technology organization and are not part of this role.

Job-type: Full‑Time, exempt

Location: Hybrid role based out of one of the following office locations:
Twinsburg, OH;
Cincinnati, OH; or Somerset, NJ. Candidates must be located within a commutable distance of one of these offices.

Salary Range: $160,000 – $180,000.This range represents a good faith estimate of the expected base salary for this position. Final base salary will be determined based on factors including, but not limited to, the candidate’s education, experience, knowledge, skills, abilities, and alignment with market data.

• Set the direction for infrastructure and operations across the enterprise.
• Build roadmaps that support growth, scalability, security, and business needs.
• Evaluate current platforms, identify gaps, and prioritize improvements.
• Establish operational standards, processes, and expectations across the organization.
• Serve as a trusted advisor to executive leadership on infrastructure-related decisions, investments, and risks.

• Lead the day to day operation of enterprise infrastructure and support services.
• Create consistency in how incidents, changes, problems, and outages are managed.
• Improve operational visibility through monitoring, reporting, and performance metrics.
• Improve service quality, responsiveness, and user experience.
• Partner with business leaders to understand challenges and remove technology obstacles.

• Oversee enterprise networking, including WAN, SD WAN, LAN, wireless, internet connectivity, and telecommunications services.
• Lead hybrid…