Tech Operations Manager

Position: Contract and Tech Operations Manager
Overview

Great Day Improvements - Contract and Tech Operations Manager (Twinsburg, OH)

Company Overview:

In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products.

The company's family of brands includes Patio Enclosures, Champion Windows and Home Exteriors, Universal Windows Direct, Apex Energy Solutions, Stanek Windows, Hartshorn Custom Contracting, Your Home Improvement Company, K Designers, Leaf Guard, Englert, and The Bath Authority.

With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America.

Technology and disciplined vendor management are critical to how Great Day Improvements operates  Contract Administrator plays a key role in strengthening financial discipline, vendor accountability, and operational rigor by establishing a structured, proactive approach to contract lifecycle management across the enterprise, beginning with Enterprise Technology & Intelligence (ETI).

Job Summary:

The Technology Contract and Operations Manager is responsible for managing the full lifecycle of technology vendor, software, cloud, managed services, and professional services contracts across the Enterprise Technology & Intelligence organization.

This role serves as the primary owner of technology contract governance, contract administration, contract risk review, renewal management, vendor accountability, and commercial contract management across ETI. The position serves as a trusted business partner to ETI leadership by identifying contractual, financial, operational, cybersecurity, and commercial risks and providing practical recommendations that support informed business decisions.

The role requires a strong contract administration and paralegal-oriented background with substantial experience reviewing commercial agreements, negotiating vendor terms, managing renewals, supporting vendor relationships, and interpreting contract language for business leaders.

In addition to contract management responsibilities, the position supports ETI business operations through budgeting, vendor spend reporting, operational planning, leadership reporting, and strategic initiative tracking. The role also provides limited support to the Chief Technology and Information Officer through executive reporting, presentation development, meeting preparation, and action-item tracking.

Success in this role is measured by contract visibility, disciplined renewal management, reduced risk exposure, cost savings, stronger vendor performance, and effective operational support across ETI.

Job-type:
Full-Time, exempt

Location:

Twinsburg, OH (Hybrid, 3 days on-site)

Salary: $90,000 - $95,000

Responsibilities

Technology Contract Management (70%)

Contract Governance and Administration

* Establish and maintain a centralized repository of all ETI contracts, software agreements, cloud subscriptions, managed services agreements, statements of work, and vendor documentation.

* Maintain complete contract records including contract owners, renewal dates, notice periods, spend commitments, service levels, and termination requirements.

* Develop and maintain contract governance processes, standards, and reporting.

* Maintain accurate, complete, and audit-ready contract records.

Contract Review and Risk Assessment

* Conduct contract reviews and provide business recommendations, escalating complex legal matters to counsel when appropriate.

* Review vendor agreements, amendments, statements of work, renewals, and related contract documentation.

* Analyze contractual terms and identify business, operational, financial, cybersecurity, privacy, and commercial risks.

* Evaluate contract provisions including:

* Indemnification

* Limitation of liability

* Confidentiality

* Data ownership

* Data privacy and security obligations

*…