Workstation Specialist

Safran Electrical & Power

Workstation Specialist

Company: Safran Electrical & Power
Job Field: IT
Location: Twinsburg, Ohio, United States
Contract Type: Permanent
Contract Duration: Full-time
Required Degree: Bachelor's Degree
Required Experience: More than 3 years
Professional Status: Employees / Staff
Salary: NC

The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements.

• Provides Proximity support to end users.
• Solving, analyzing and updating tickets for effective ticket resolution and reporting.
• Resolve incidents and requests per Service Level Agreements.
• Meets monthly targets for Key Performance Indicators (KPI).
• Updates and manages knowledge database.
• Mantains computers inventory up to date.
• Onsite support for wired and wireless configuration.
• Ensure Safran standards related to software baseline and hardware are applied.
• Responsible for managing device configuration (laptops, workstations, printers, etc.), also providing preventive and corrective maintenance.
• Phone system management.
• Communicates clearly in both verbal and written correspondence.
• Follow up with end users and the business on problem resolution.
• Works with Level 3 of support to conduct tests and evaluate different alternatives.
• Interfaces with suppliers to maintain desired functionality, performance and availability in LAN Network.
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Computer Science or Related Field with Five (5) years' of IT/IS experience or 9 years' of IT/IS experience

• Negotiation – Advanced
• Written & Spoken English – Advanced
• Troubleshooting – Advanced
• Windows operating systems – Advanced
• Computer spare parts replacement
• Network basic troubleshooting
• Computer imaging
• Ticketing System

• CompTIA A+ (preferred)
• CompTIA Network+ (preferred)
• CompTIA Security+ (preferred)
• ITIL Foundations (preferred)

Physical Demands: This position requires sitting and performing computer work for extended periods, moving computers from the production area to the IS office for repair, performing network cabling when needed, lifting up to 35 lbs independently, and bending or squatting to reach IT equipment above or below a desk.

Work Environment: Office setting with moderate noise.

All applicants must be U.S. Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic data or other legally protected status. Equal employment opportunity, including veterans and individuals with disabilities.